It’s often said that it’s easier to lose ten clients than to acquire or maintain one high-value customer. Every business (manager/owner) wishes to know how to attract and retain this type of clientele. But how do you maintain their loyalty?…
Recently, a retail company reached out to us because it wanted to regain its competitive edge by making its employees more responsive to customers. This company had been a well-known and trusted part of the community, offering a wide range…
Are you looking for ways to empower your customer service teams to provide exceptional service? Investing in practical customer service training is a strategic decision that can significantly impact your business’s success. Equipping your team with the necessary skills and…
I recently received a call from a small business owner struggling with customer complaints. He told me his customers complained about long wait times, rude employees, and difficulty getting help. He was worried that he would lose customers if he…
Do you find it challenging dealing with difficult clients? Do you want to master the confidence to deal with any situation presented to you when handling demanding customers? If you are in a client-facing role and are facing these challenges,…
Customer service is often seen as the outward face of the company because professionals who offer customer support are the first people who interact with customers when they have a concern. The job description of customer care specialists may differ…
Emily spent two years looking for a customer service job and she thought that it would be easier for her to land her dream job. While applying for customer care roles, she realized that the competition was tough and other…
Nelly had a deep understanding of sales and marketing but she struggled to provide excellent customer service. She struggled to communicate effectively with customers and it became difficult to understand their needs. Her boss noticed that the company was losing…
“I have missed out on many job opportunities because I have never known the best way to demonstrate my customer service competency when looking for jobs despite developing the necessary skills through customer service training and extensive experience in the…
We recently advertised for the role of Customer Service Support for our client in the IT industry. The client wanted a candidate who had demonstrated customer support in the previous experience and proven great customer service delivery. Out of 1000…
I had a lengthy conversation with Jane who wanted to sign up for a customer service skills course. She had been working in the service industry providing customer support. The company shifted to the digital era by introducing new channels…
What are the steps to having a successful career in customer service? This is a common question from professionals who are in customer service or want to transform into this field. Tim is one of the prospects who wanted to…
You have heard that customer service certification is important for every professional who interacts with clients because it demonstrates commitment to professional growth. When one has an updated resume with customer service skills, it is viewed as a distinct advantage…
“I would like to transition to the customer service industry, will signing up for customer service training help me? I have been unemployed for three years, how will I ensure I secure a customer care job this year?” These are…
The festive season is a blessing to businesses owing to the many customers from different platforms. Similarly, it requires you as the business owner to invest in the best customer engagement personnel. When approaching this season, business owners mostly enrol…
“How do I deliver excellent customer experience and stay on a competitive edge during the holiday season?” It is a common question that most employees who work in the customer service department ask. Festive seasons are busy for most businesses,…
As a large business owner, have you found yourself neglecting some basic organization goals due to overload in the core functions? This is common for large businesses that have not yet utilized labour outsourcing to help manage company responsibilities. What…
Most businesses have a customer-facing unit for instance, hotels have waiters, waitresses, and cashiers, fashion shops have shop assistants, and financial institutions have tellers, salespeople, customer care, and call center agents who provide solutions to the customers. Most of the…
The customers always come first; this is a common phrase we usually hear. But how do you become an excellent customer service representative who delivers excellent customer service Customer service experts play a crucial role in every organization because they…
When you have a business, it is important to have employees with good customer service skills that will enable you to retain clients. If you lose them and they tell their friends not to use your service because they had an unpleasant…