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If you stopped following up with your team for one week, what would happen? Would everything still get done? Would deadlines be met, clients served and commitments delivered? Or would tasks start piling up, deadlines begin slipping and you find…
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Picture this. It’s Monday morning. You walk into the office (or log into your Zoom standup) and there it is again, that report that was due Friday, still not done. The excuse this time is a new one, creative even….
A few years ago, most Kenyan employees would quietly accept a delayed payslip, an unclear contract, or a termination “just because.” Not anymore. Today’s employee knows their rights and knows exactly where to go when they feel those rights have…
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Every organisation has at least one. The employee who consistently delivers outstanding results but refuses to be managed. They challenge decisions openly, ignore processes they consider beneath them, and operate as though their performance has bought them immunity from accountability….
One of the biggest frustrations in many organizations today is this: Managers are overwhelmed.Teams are underutilized.And work keeps bottlenecking around one person – The manager. So what happens? Managers complain they have “too much work,” yet still refuse to let…
Your best people are already planning to leave. You just don’t know it yet. Picture this: It’s a Monday morning. Your top-performing team lead, the one who ran client meetings without being asked, mentored junior staff on her own time, and…
Poor performance is one of those problems most organizations are quietly bleeding from, but few are willing to confront properly. Managers complain in corridors but avoid difficult conversations.HR writes warning letters but skips proper documentation.High performers tend to burn out,…
On Thursday, May 29th, I had the opportunity to facilitate a tailored in-house workshop for the Royal FloraHolland Commercial Team. The session brought together professionals from Account Management, Global Sourcing, and Growers, individuals who are not only experienced in their…
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Dealing with employee misconduct is one of the trickiest parts of leadership and HR management. Ignore it, and it undermines your authority, lowers morale, and creates resentment. Handle it incorrectly, and you risk grievances, labor disputes, and even lawsuits. In…
Many organizations invest heavily in sales targets, incentives, and performance dashboards. Yet despite these efforts, a familiar frustration persists: sales teams that are busy, active, and visible — but not consistently closing. The challenge is rarely effort.It’s rarely motivation.And it’s…
Leave days are often treated as a routine HR matter — something to be tracked, approved, and recorded. Yet in practice, leave management is one of the most misunderstood and contested areas in the workplace. Questions arise every year:– Can…
Many leaders start the year by setting ambitious goals for their teams. Performance targets are refined, strategies are adjusted, and expectations are clearly outlined. Yet, a few months into the year, the same question resurfaces:Why isn’t performance improving at the…
Last month, during a leadership training, an HR Manager shared a story that left the whole room silent. She manages a team of 15. Out of the 15, one employee is draining her energy, time, and peace of mind. This…
Companies love to talk about employee retention, engagement, and culture. But here’s a secret most leaders don’t want to face: your biggest retention problem might be your managers. When leadership fails, everything else follows; productivity drops, trust erodes, and top…
As a manager, do you get results or headaches when you assign a task? Imagine handing over a task, trusting it’s in progress, and moving on. Then, weeks later, instead of celebrating results, you’re fielding an angry call from a…
What if the real challenge at work isn’t being a leader or a manager, but knowing when to be which? James had recently been promoted to manage a team of 50 at a well-established textile company. With his structured mindset…
Imagine spending weeks on a hiring process from writing the job description, posting the advert, going through piles of CVs, to sitting in hours of interviews, and finally hiring someone only for things to remain the same or get worse….
Let’s be real. You didn’t start 2025 without a plan.You had clear goals and knew what you wanted your team to achieve. But now, Quarter One is over, and the results don’t match the effort. You’ve done everything right. Called…
A business is only as strong as its team. Employee performance can make or break an organization. When expectations are unclear, accountability is weak, and feedback is inconsistent, businesses struggle with inefficiency, low morale, and even legal risks. So, how…
By Perminus Wainaina As a leader, you highly appreciate employees who deliver results. But what happens when one of your best performers starts bringing negativity into the workplace? They meet their targets, but their dismissive tone and lack of teamwork…
Do you ever feel like your to-do list is running your life? You start the day with a plan, but by lunchtime, you’re drowning in emails, last-minute requests, and tasks your team could have handled. You barely have time for…
Is your organization struggling to achieve the level of performance and accountability needed to thrive? Are your team leaders equipped with the right strategies to align individual contributions with company goals? Last week, we had the opportunity to train the…
During the last leadership training we held, one of the sales leaders shared their struggle with implementing change within their team. “I’ve recently been tasked with improving the accountability of my sales team. As part of this, we’ve introduced a mandatory weekly…
By Perminus Wainaina, Over six months ago, we started working with John, a business owner who had fully taken up his business functions because the business was not doing well despite investing a lot. He realized that everyone, including the…
As a manager do you often find it hard to sell your ideas to your boss/director? Do you at times feel that your input doesn’t get the attention it deserves? This leaves you wondering what it is you are doing…
Most small business owners often wonder how they can make their employees more productive to help in the growth of the business .Employee performance is crucial to the organization’s success, and even the smallest improvements can lead to significant results….
Every sales manager dreams of achieving excellence, but the path to success is often riddled with challenges. While there’s no one-size-fits-all approach, top-performing sales managers share a common focus that sets them apart. They are intentional and strategic in ways…
Leadership. It’s not just about being in a position of authority; it’s about inspiring and guiding teams towards shared goals. As leaders, our managers play a crucial role in shaping the culture and productivity of our organization. So, do you…
It’s often said that it’s easier to lose ten clients than to acquire or maintain one high-value customer. Every business (manager/owner) wishes to know how to attract and retain this type of clientele. But how do you maintain their loyalty?…
Are you one among many employers who find it hard to have difficult conversations in the workplace? Statistics show that most employers will procrastinate holding such conversations until a time when it’s either too late or they really have to…
As the CEO of a top HR consultancy firm, I’ve seen it all when it comes to the struggle between HR and the CEOs. I know firsthand the issues that keep HR managers up at night. Time and time again,…
One in every five employers complains about the Gen Z style of working. The younger employees do not take feedback positively, and some may fail to report to work without notice. As a manager, do you find yourself at a…
Free training for senior managers and supervisors How do you handle difficult conversations with your employees? As a leader, you know that tough conversations are unavoidable. They may include communicating tough decisions to employees, addressing performance issues, managing conflicts, providing…
Do you find it challenging dealing with difficult clients? Do you want to master the confidence to deal with any situation presented to you when handling demanding customers? If you are in a client-facing role and are facing these challenges,…
Are you a leader or a manager? Do you know when to lead and when to manager? As a leader or someone in-charge of a team, the line between leadership and management can often blur. Many leaders struggle to strike…