Love your customer, Build Your Business!
“WOW! What a remarkable company! I am always impressed by their service. They have a customer for life!”
“Don’t waste your money! I have been here at least 5 times and it is still horrible…Worse than the long waits are the extremely rude employees. Great product but NEVER AGAIN!”
What sort of impression does your organization leave your customers with?
Are your customers singing your praises — or warning friends to stay away? Do they feel highly replaceable or highly valued? Is your company making customers or simply making sales?
In today’s cut-throat industry, anybody can create superior products, but an excellent customer experience cannot be copied. Customer relationships are everything to a business. Happier customers mean higher profits!
No matter what story you tell, the customer is undeniably the KING! And in order for your company to thrive in this kingdom, you MUST learn to love and please the KING.
This Customer Relationship Management Skills Course will put you ahead of your competitors by equipping you or your team with skills to communicate confidently. We will explore the essential verbal and non-verbal skills that leave clients feeling heard, understood, and confident in your ability to deliver on agreed objectives. In the end, you will not only gain excellent customer relationships but higher profits for your business too.
Watch What Members From a Previous Training Have To Say:
Why You Should Attend The Customer Service Training?
- Improved self-confidence, motivation, and better way to engage customers; Learn new ways of increasing the levels of confidence in your workers which ultimately increases their motivation and eventually how well they relate with your clients.
- Better knowledge on how to deal with different kinds of customers; Customers vary in personalities and needs. Our customer service skills course will empower your employees on how to handle different customers by developing the technique of meeting each customer’s specific needs.
- Effective listening, influencing, and communication skills; through-out our excellent customer service training for different organizations, we have equipped departments on how to ACTIVELY listen to customers, how to influence them into buying a service or product and ultimately how to improve their communication skills.
- Exceeding customer expectations; knowing how to go over and beyond what the client needs.
Direct Organizational benefit
- Increased customer loyalty and retention; You will start to enjoy a wide range of customers who are becoming increasingly loyal to your company because of the excellent level of customer service. You will get customers who paint your company positively giving you a powerful brand image.
- Increase in sales and profits; whether it’s new clients or existing ones, the customer service training will enable you to increase your profits because of repeat clients.
I’ve never known a training center that is as consistently valuable as Corporate Staffing. We were amazed at the trainer’s willingness to provide us with regular feedback at no additional cost. That made our investment as a company feel more valuable to us, all the time. And their speed in responding to questions is phenomenal – Godfrey W. (Team Leader – Call Center)
Who Should Attend This Customer Service Training?
This course is for you if you are in any of these positions:
- Team Leaders
- Account Managers
- Field Service Representatives
- Brand Managers
- Public Relation Professionals
- Customer Service Representatives
Our Training Approach
Our customer service training is practical and involves a mix of:
- Case studies/ real-life work situations
- Video & PowerPoint presentation
- Activity-based small group discussions
- Questions & Answer session
- Role-play and demonstration.
We are a NITA authorized training institution. On completion of the customer service skills training, you will receive a NITA accredited certificate.
When I took this course, I was looking towards developing myself as a customer service professional. A month later, I was chosen to fill a vacant position within the company. My boss mentioned the fact that I had taken the initiative to upskill myself with this course played a part in helping me secure that promotion. It was very affordable and now, I am very confident in delivering in my new role – Annette G. (Customer Relationship Manager)
Upcoming Customer Service Training
Are you ready to make your customers the kings of your brand story? Here’s a chance for you and your staff to learn how to create legendary customer service that will keep customers coming back to buy more and more.
Our upcoming customer service skills class offers a flexible schedule with an online class via live zoom that runs for 3 days.
The next class start date will be communicated to you (6:00 pm to 8:00 pm)
Free Information. Request For More Information.
Would you like to register or know more about this upcoming customer service skills course? Register your details in the form below and our friendly client service executives will respond within hours. If you would like to have a conversation, you can either call us on 0768 669 030 or visit our offices for a face-to-face inquiry.
I was able to apply all the skills I learned in the evening the following day at work. I loved the flexible evening hours that allowed me to concentrate at work during the day and in class in the evening, without worrying about having to beat traffic. I learned very essential skills all from the comfort of my house! Thank you, Corporate Staffing – David C. (Account Manager)
Discover Our Training Centre