Customer Service Jobs In Kenya

Occupation: Latest Customer Service Jobs

Introduction:

Looking for the latest customer service jobs in Kenya? Corporate Staffing, a leading HR and Recruitment firm in Kenya, connects customer service professionals with top employers across the country. Whether you are a recent graduate or an experienced professional, we have customer service jobs to match your qualifications, experience, and career aspirations.

Browse the latest customer service vacancies below and apply for roles that align with your skills and career goals.

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Customer Service Jobs In Kenya | Entry Level Jobs | Full Time Jobs | Sales & Marketing Jobs In Kenya
Assistant XP Officer – Digital Marketing Job Co-operative Bank, Nairobi, Kenya
August 21, 2026August 21, 2026 Updated onAugust 21, 2026
Job Purpose Reporting to the Marketing Officer, the role supports the development and implementation of digital marketing activities that enhance the Sacco’s online visibility, engagement and reputation through creative digital campaigns, relevant content and data-driven communication initiatives. The role combines digital marketing execution with customer experience responsibilities, including managing digital…
View Job & Apply → Assistant XP Officer – Digital Marketing Job Co-operative Bank, Nairobi, Kenya
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IOH Comms-Customer Service Representative Job Cigna, Nairobi, Kenya
August 21, 2026August 21, 2026 Updated onAugust 21, 2026
Main Responsibilities You are responsible for client communication for designated account relationships and contracts. This includes responding to clients in a timely manner, providing complete and accurate information in one go. Responsibilities Relations to other positions Required skills and qualifications Education: Specific Knowledge: Soft Skills: How to Apply Click here…
View Job & Apply → IOH Comms-Customer Service Representative Job Cigna, Nairobi, Kenya
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Servicing Officer – Life Business Job Old Mutual, Nairobi, Kenya
August 20, 2026August 20, 2026 Updated onAugust 20, 2026
The Servicing Officer is responsible for supporting the administration and ongoing servicing of Group Life and Credit Life schemes. This includes managing policy data, handling member movements, processing endorsements, and ensuring timely documentation. The role ensures accuracy, compliance, and a seamless client experience through effective coordination with internal teams and…
View Job & Apply → Servicing Officer – Life Business Job Old Mutual, Nairobi, Kenya
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Customer Success Officer Job Centum Nairobi, Kenya
August 20, 2026August 20, 2026 Updated onAugust 20, 2026
Key Accountabilities: Minimum Requirements: How to Apply Click Here to Apply
View Job & Apply → Customer Success Officer Job Centum Nairobi, Kenya
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Customer Service Representative – Freight Forwarding Nairobi, Kenya
August 20, 2026August 20, 2026 Updated onAugust 20, 2026
Our client, a growing freight forwarding and logistics startup, is looking for a Customer Service Representative to support clients, respond to enquiries, and ensure customers receive timely updates throughout the service process. The ideal candidate should be proactive, well-organized, and comfortable working in a growing environment where flexibility and initiative…
View Job & Apply → Customer Service Representative – Freight Forwarding Nairobi, Kenya
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Customer Services Manager Job Amentum Lamu, Kenya
August 20, 2026August 20, 2026 Updated onAugust 20, 2026
Responsibilities: Required Qualiﬁcations: Preferred Qualiﬁcations: How to Apply Click Here to Apply
View Job & Apply → Customer Services Manager Job Amentum Lamu, Kenya
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Beauty Therapist Job Djibouti
August 20, 2026August 20, 2026 Updated onAugust 20, 2026
Reporting Line: Salon Manager / Management Our client is a well-established beauty and wellness business committed to providing high-quality beauty, hair, nail, and wellness services to its clients. They are looking to hire a skilled, professional, and client-oriented All-Round Beauty Therapist with hands-on experience in providing professional nail, hairstyling, and…
View Job & Apply → Beauty Therapist Job Djibouti
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Customer Success Officer Job Tier Data Nairobi, Kenya
August 20, 2026August 20, 2026 Updated onAugust 20, 2026
Tier Data Limited is a technology and digital transformation company helping grow enterprises improve operational visibility, control, efficiency and scale through software, infrastructure, automation, cybersecurity and managed technology solutions. Tier Data seeks to recruit seeks to recruit a Customer Success Officer responsible for ensuring the successful onboarding, engagement, adoption and ongoing…
View Job & Apply → Customer Success Officer Job Tier Data Nairobi, Kenya
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Operations Customer Expert Job Teleperformance Mombasa, Kenya
August 19, 2026August 19, 2026 Updated onAugust 19, 2026
This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via email, chat, and/or phone calls. Key Responsibilities Qualifications & Experience How to Apply Click Here to Apply
View Job & Apply → Operations Customer Expert Job Teleperformance Mombasa, Kenya
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Operations Customer Expert Job Teleperformance Nairobi, Kenya
August 19, 2026August 19, 2026 Updated onAugust 19, 2026
This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via email, chat, and/or phone calls. Key Responsibilities Qualifications & Experience How to Apply Click Here to Apply
View Job & Apply → Operations Customer Expert Job Teleperformance Nairobi, Kenya
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Customer Service Supervisor Job Teleperformance Nairobi, Kenya
August 19, 2026August 19, 2026 Updated onAugust 19, 2026
The Customer Service Supervisor is responsible for driving performance and ensuring customer satisfaction. The incumbent is expected to consistently provide excellent management to the team, as well as represent customer needs and goals within the organization to ensure the highest level of accuracy and quality. In addition, the Customer Service…
View Job & Apply → Customer Service Supervisor Job Teleperformance Nairobi, Kenya
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Customer Service Supervisor Job Teleperformance Mombasa, Kenya
August 19, 2026August 19, 2026 Updated onAugust 19, 2026
The Customer Service Supervisor is responsible for driving performance and ensuring customer satisfaction. The incumbent is expected to consistently provide excellent management to the team, as well as represent customer needs and goals within the organization to ensure the highest level of accuracy and quality. In addition, the Customer Service…
View Job & Apply → Customer Service Supervisor Job Teleperformance Mombasa, Kenya
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Customer Service Representative Job Teleperformance Mombasa, Kenya
August 19, 2026August 19, 2026 Updated onAugust 19, 2026
This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via phone, online chat, or text. Key Responsibilities Requirements How to Apply Click Here to Apply
View Job & Apply → Customer Service Representative Job Teleperformance Mombasa, Kenya
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Branch Customer Experience Officer NGO Job World Vision, Kitale, Kenya
August 18, 2026August 18, 2026 Updated onAugust 18, 2026
Purpose of the Position The BCEO plays a critical support role in ensuring seamless branch operations, compliance, and superior customer experience. The role bridges operational efficiency with customer satisfaction by ensuring accuracy in processing, compliance with internal controls, and timely resolution of customer queries. Key Responsibilities Customer Service & Experience…
View Job & Apply → Branch Customer Experience Officer NGO Job World Vision, Kitale, Kenya
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Customer Care Centre Officer Job Standard Bank, Nairobi, Kenya
August 17, 2026August 17, 2026 Updated onAugust 17, 2026
Job Description Qualifications Type of Qualification: First Degree Experience Required Additional Information Behavioural Competencies: Technical Competencies: How to Apply Click here to apply
View Job & Apply → Customer Care Centre Officer Job Standard Bank, Nairobi, Kenya
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Contact Centre Team Lead & QA Analyst Job I&M Bank, Nairobi, Kenya
August 17, 2026August 17, 2026 Updated onAugust 17, 2026
Job Purpose: Key Responsibilities: Customer Management: Internal Process Management: People Management: Team Leadership: Strategy Implementation: Execute Contact Centre strategy in alignment with the bank’s Customer Experience objectives and aspiration. Quality Assurance Monitoring and Evaluation: Feedback and Coaching: Training and Development: Workforce Planning and Resource Allocation: Culture: Stakeholder Management: Establish and…
View Job & Apply → Contact Centre Team Lead & QA Analyst Job I&M Bank, Nairobi, Kenya
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Bank Officer -Customer Experience Job KCB Bank, Nairobi, Kenya
August 17, 2026August 18, 2026 Updated onAugust 18, 2026
Key Responsibilities Daily Responsibilities How to Apply Click here to apply
View Job & Apply → Bank Officer -Customer Experience Job KCB Bank, Nairobi, Kenya
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Contact Centre Engineer Job Andishi Nairobi, Kenya
August 14, 2026August 14, 2026 Updated onAugust 14, 2026
Key Responsibilities Required Technical Experience Candidates should have strong hands-on experience with several of the following: Strong experience with: Hands-on experience with one or more of the following: Database Experience Strong working knowledge of relational databases, including: Cloud & Deployment ExperienceExperience with modern deployment environments is preferred, including: The contractor…
View Job & Apply → Contact Centre Engineer Job Andishi Nairobi, Kenya
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Customer Experience Assistant Job Kenya Orient Insurance Nairobi, Kenya
August 14, 2026August 14, 2026 Updated onAugust 14, 2026
Key Responsibilities Qualifications & Experience How to Apply Click Here to Apply
View Job & Apply → Customer Experience Assistant Job Kenya Orient Insurance Nairobi, Kenya
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Head, Service Excellence Job NCBA, Nairobi, Kenya
August 14, 2026August 14, 2026 Updated onAugust 14, 2026
Job Purpose Statement To lead NCBA Group’s enterprise Service Excellence function as the strategic authority for customer experience governance, service quality assurance, customer insights, complaints governance, service culture, risk oversight, and continuous improvement across all customer touchpoints. The role ensures customer experience is managed as an enterprise priority through effective…
View Job & Apply → Head, Service Excellence Job NCBA, Nairobi, Kenya
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Business Manager, Customer Network Job Absa Bank, Nairobi, Kenya
August 13, 2026August 13, 2026 Updated onAugust 13, 2026
Job Summary Responsibilities Key accountabilities/Deliverables/Outcomes. Driving Business Performance -60% Productivity & Performance Management – 20% Risk And Control – 10% Team Support – 10% Role/person specification Qualification Preferred Experience Knowledge and Skills Essential Technical Competencies How to Apply Click here to apply
View Job & Apply → Business Manager, Customer Network Job Absa Bank, Nairobi, Kenya
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Client Engagement Officer Job Jubilee Insurance, Nairobi, Kenya
August 13, 2026August 13, 2026 Updated onAugust 13, 2026
Job Ref. No: JAML087 We currently have an exciting career opportunity for a Client Engagement Officer within Jubilee Asset Management Limited. The position holder will report to the Manager – Customer Experience and will be based at our Head Office in Nairobi. Role Purpose: The role holder interacts with Jubilee…
View Job & Apply → Client Engagement Officer Job Jubilee Insurance, Nairobi, Kenya
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Customer Service Representative Job NCH Nairobi, Kenya
August 13, 2026August 13, 2026 Updated onAugust 13, 2026
At Nairobi Central Hardware Ltd., our mission is to provide the broadest selection of high-quality tools & accessories across Kenya & East Africa. Our product range supports the construction, manufacturing, plumbing, home renovation, & farming industries. We are passionate about delivering practical solutions & reliable service. JOB SUMMARY: The Customer…
View Job & Apply → Customer Service Representative Job NCH Nairobi, Kenya
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Customer Solution Engineer – Product Job KONE Corporation, Nairobi, Kenya
August 13, 2026August 13, 2026 Updated onAugust 13, 2026
Responsibilities Collaboration with sales Product planning – Costing Product planning – Specs Product planning – Availability and lead times Product planning – Install ability Product planning – Maintainability Product planning – Compliance Key tasks in the KONE Customer process Qualifications What Do We Offer How to Apply Click here to…
View Job & Apply → Customer Solution Engineer – Product Job KONE Corporation, Nairobi, Kenya
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Service Centre Supervisors Job Ignite Energy Access, Nairobi, Kenya
August 13, 2026August 13, 2026 Updated onAugust 13, 2026
Job Purpose/Mission Responsibilities Daily Cadence — Walk-In Sales, Customer Service & Post-Installation Validation Escalate Same Day If Weekly Cadence- Inventory Reconciliation & Prospecting App Integrity Escalate If Monthly Cadence – County Compliance & Reporting Escalate If KPI’s Qualification & Requirements Key Competencies How to Apply Click here to apply
View Job & Apply → Service Centre Supervisors Job Ignite Energy Access, Nairobi, Kenya
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Customer Service Representative Job NICT, Nairobi, Kenya
August 13, 2026August 13, 2026 Updated onAugust 13, 2026
Responsibilities How to Apply Send your CV & Cover Letter to: Email: hr@nict.co.ke
View Job & Apply → Customer Service Representative Job NICT, Nairobi, Kenya
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Service Centre Unit Lead (L2) Job Apeiro Nairobi, Kenya
August 13, 2026August 13, 2026 Updated onAugust 13, 2026
About the role Key Responsibilities Qualifications & Experience How to Apply Click Here to Apply
View Job & Apply → Service Centre Unit Lead (L2) Job Apeiro Nairobi, Kenya
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Golf Course Marshall Job Amentum, Lamu, Kenya
August 13, 2026August 13, 2026 Updated onAugust 13, 2026
Job Responsibilities Golf Course Operations: Staff Management: Customer Service and Retail Oversight: Facility and Course Maintenance: Minimum Requirements Preferred Qualifications Other Responsibilities Safety Quality How to Apply Click here to apply
View Job & Apply → Golf Course Marshall Job Amentum, Lamu, Kenya
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Manager – Client Services Job Majid Al Futtaim, Nairobi, Kenya
August 12, 2026August 12, 2026 Updated onAugust 12, 2026
Role Summary The Manager – Client services is responsible for managing brand and agency relationships, driving media revenue through growth and ensuring delivery of high-performing, data led advertising solutions across our retail media ecosystem. Responsibilities Requirements How to Apply Click here to apply
View Job & Apply → Manager – Client Services Job Majid Al Futtaim, Nairobi, Kenya
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Call Centre Monitor Job ORPP, Nairobi, Kenya
August 11, 2026August 11, 2026 Updated onAugust 11, 2026
Duties and responsibilities The specific duties and responsibilities will entail: Person Specification For appointment to this grade, a candidate must have: – Additionally, Call Centre Monitors must possess the following attributes: Successful candidates shall be required to provide clearance from the following institutions: How to Apply ORPP IS AN EQUAL…
View Job & Apply → Call Centre Monitor Job ORPP, Nairobi, Kenya
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Customer Care Assistant Job NGAAF, Nairobi, Kenya
August 11, 2026August 11, 2026 Updated onAugust 11, 2026
Responsibilities Reporting to the Principal Corporate Communication Officer, the Customer Care Assistant will be responsible for: Qualifications For appointment to this grade, an officer must have: How to Apply Click here to apply
View Job & Apply → Customer Care Assistant Job NGAAF, Nairobi, Kenya
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Assistant Customer Experience Officer Job HELB Nairobi, Kenya
August 11, 2026August 11, 2026 Updated onAugust 11, 2026
Reference: HELB/021 Grade: 9 Key Responsibilities Successful candidates will support HELB customers through its Contact Centre and other service channels. Responsibilities include: How to Apply Application Email: acxofficer@helb.co.ke Qualified applicants should prepare the following documents: Applicants should clearly quote the job title and reference number of the position they are applying for on both the cover…
View Job & Apply → Assistant Customer Experience Officer Job HELB Nairobi, Kenya
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Branch Customer Service Officer Job Old Mutual, Nairobi, Kenya
August 11, 2026August 11, 2026 Updated onAugust 11, 2026
Job Description Responsibilities Skills & Competencies Knowledge & Experience Qualifications How to Apply Click here to apply
View Job & Apply → Branch Customer Service Officer Job Old Mutual, Nairobi, Kenya
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Customer Operations Associate Job Turaco, Nairobi, Kenya
August 11, 2026August 11, 2026 Updated onAugust 11, 2026
About the role The Customer Operations Associate will report to the Customer Operations Lead. As we launch our operations in Tanzania, we are utilizing our Kenya office as a strategic hub; therefore, this role will be based in Kenya while exclusively serving the Tanzania market. You will be the direct…
View Job & Apply → Customer Operations Associate Job Turaco, Nairobi, Kenya
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Customer Service Officer Job Kinetic Investment, Nairobi, Kenya
August 10, 2026August 10, 2026 Updated onAugust 10, 2026
Role Purpose Key Responsibilities Customer Engagement & Relationship Management Loan Application Support Disbursement & Project Support Customer Issue Resolution Account & Loan Servicing Documentation & Compliance Reporting & Continuous Improvement Key Performance Indicators (KPIs) Qualifications & Experience Key Competencies Technical Skills Behavioral Skills Core Attributes Reporting & Working Relationships Career…
View Job & Apply → Customer Service Officer Job Kinetic Investment, Nairobi, Kenya
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Customer Service Manager Job Standard Chartered, Nairobi, Kenya
August 10, 2026August 10, 2026 Updated onAugust 10, 2026
As a Customer Service Manager at Standard Chartered, you will play a vital role in delivering exceptional client service within our Business Clients segment. You will primarily provide comprehensive administrative support to Relationship Managers, assisting with client onboarding, service issue resolution, and compliance monitoring activities such as AML/CDD and credit oversight. This…
View Job & Apply → Customer Service Manager Job Standard Chartered, Nairobi, Kenya
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Customer Service Agent Job Skyward Express Nairobi, Kenya
August 10, 2026August 10, 2026 Updated onAugust 10, 2026
Skyward Airlines Limited is seeking customer-focused and service-oriented professionals to Join our Ground Operations team as Customer Service Agents – Check-in. The successful can- didates will deliver seamless passenger handling services while ensuring compliance with air- line, airport, safety, and security standards.. Position: Customer Service Agent – Check-in Location: Migori…
View Job & Apply → Customer Service Agent Job Skyward Express Nairobi, Kenya
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Customer Experience Agent Job Baki Beauty Nairobi, Kenya
August 10, 2026August 10, 2026 Updated onAugust 10, 2026
Baki Beauty is seeking a professional, empathetic and solutions-driven Customer Experience Agent to join its team. The successful candidate will be responsible for supporting customers, responding to inquiries and ensuring clients receive a positive experience when interacting with the brand.Jobs Requirements Applicants should meet the following requirements: Key Responsibilities How…
View Job & Apply → Customer Experience Agent Job Baki Beauty Nairobi, Kenya
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Customer Service Specialist Job NIPRO Corporation Nairobi, Kenya
August 10, 2026August 10, 2026 Updated onAugust 10, 2026
About the role Key Responsibilities Order Management Customer Service & Communication Logistics and Shipment Coordination How to Apply Click Here to Apply
View Job & Apply → Customer Service Specialist Job NIPRO Corporation Nairobi, Kenya
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Telesales (Return Team Agent) Job Mogo Finance, Nairobi, Kenya
August 10, 2026August 10, 2026 Updated onAugust 10, 2026
The Telesales (Return Team Agent) is responsible for working the leads pipeline across all product lines — boda boda financing, car loans, and check-off products — to ensure that no application stalls or goes cold before reaching issuance. This person reviews the pipeline, identifies applications that need to be followed up, and…
View Job & Apply → Telesales (Return Team Agent) Job Mogo Finance, Nairobi, Kenya

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