If you are asked about the biggest factor that determines the success of any company? What would be your answer? The service or product? The price? Not really but effective customer experience is the leading factor. Do you remember the…
“I have been working as a customer service representative and I get wrapped up with daily tasks because I have to ensure that I meet my targets. One thing that often slips off my mind is the customer attraction and…
“I have attended several customer service interviews but after every interview, I find myself regretting how I respond to some of the questions, despite taking more time to prepare. How should I answer some of the questions asked during the…
I met Joy, a waitress in one of the restaurants where I and my friend used to go for lunch. The way she welcomed us and how she took our orders was a clear indication that she had effective customer…
“I am not in the customer service department but sometimes I interact with clients. Do I really need customer service skills? If yes, which skills should I develop for me to be effective when handling customers?” This was an email…
Dan worked as a videographer in one of the well-established companies. He spent most of his free time interacting with customers as well as handling their concerns. His boss saw great potential in him as he interacted face-to-face with clients…
Have you ever encountered an upset customer? How did you handle the situation? We went to a restaurant last week and gave out our orders. It was over the lunch break and 30 minutes later, we were not served. We…
Jack is a customer service representative in one of the online shops in Nairobi. Last month, he received an email from a customer who was claiming that the shirt he had bought from them got torn while he was trying…
Have you ever visited a place with a lot of expectations that were not met? Last year, I saw great items that were sold online and since their captions were impressive, I decided to pay a visit because most of…
If you want to increase word-of-mouth referrals from your customers, what will you do? Perhaps, improve your customer service. Last week, I met a friend who worked in a well-established company. The reputation of the company was tainted and many…
Did you know that the number one reason why customers leave is because they feel like you don’t care about them? But, how can you show them that you care? By providing excellent customer service. Last week, we visited a…
Have you ever experienced great customer service when you bought an item or used a service? How was the experience after? Did you refer your friends and colleagues? Probably you informed two or more people about the experience! Research shows…
Did you know that customers are likely to pay 13% to 18% for luxury and indulgence services if they receive good customer service? On the other hand, they would react if they experience bad customer service by posting on social…
The customer is always right! This is a common phrase we hear when handling customer-related issues but to be honest are they always right? Many customers may drive you mad but no matter the case, you will have to care…
“If you don’t know where you’re going, any road will get you there” Customer service excellence is a journey because there are no magic buttons or shortcuts. It is achieved with a long-term approach and commitment. In every journey,…
Are you looking for a job in customer service? Working in customer service allows you to talk face-to-face with customers, solve problems, and help other people. In addition, you’re contributing to your employer’s bottom line and overall brand image by…
Thank you for submitting your details and your interest in our customer service course. Now that we have your details, our client executive team will call you with more details. We look forward to helping you acquire the skills that…
What can you do to improve your relationship with customers? The answer is simple: Improve your customer service. The customer is always king and if they are unhappy with your customer service skills, you will lose them. Research indicates that…
What can you do to increase word-of-mouth referrals? Though often overlooked, the answer lies in improving your customer service. Customer service is the most powerful competitive differentiator. Giving customers an outstanding experience is one thing that remains constant. To make…
Research shows that if a customer receives good customer service, then he/she will tell two or three people. However, if he or she experiences poor service, he/she will tell 10 to 12 others! Most businesses are driven by word of…