A few weeks ago, Jane, a mid-level manager at a growing Nairobi company, found herself in a difficult spot. David, one of her most trusted team members, someone she could always depend on because he consistently delivered, had started changing….
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Many business leaders rely on KPIs to measure performance — and rightfully so. But here is a catch: even the most well-designed metrics can fail if your team doesn’t take ownership of their outcomes. You can set targets, create dashboards,…
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Are you tired of feeling overwhelmed by Kenya’s tax system? In today’s fast-paced business world, mastering taxation and accounting isn’t just a good idea; it’s essential for success. But for many, the world of tax compliance and financial reporting feels…
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AI has moved from being a distant idea to a daily reality. And while the excitement is huge, so are the worries. Managers are quietly wondering These are real questions many professionals are struggling with. The truth is, AI is…
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As a manager, do you get results or headaches when you assign a task? Imagine handing over a task, trusting it’s in progress, and moving on. Then, weeks later, instead of celebrating results, you’re fielding an angry call from a…
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As a manager, your role is more than just hitting targets. It’s navigating the constant pressure from above, supporting your team below, and managing everything that goes unsaid in between. But what happens when expectations don’t align? When your boss…
Slow leaks are worse than loud cracks. In many Kenyan workplaces, decline rarely announces itself. It begins with silence. Staff who once asked thoughtful questions gradually withdraw, and in meetings, opposing views go unspoken as individuals weigh the risk of…
Effective people management is at the heart of any successful organization. Yet for many managers, leading a team comes with daily challenges that are rarely acknowledged, let alone addressed. On paper, the role is about driving performance, meeting targets, and…
What if the real challenge at work isn’t being a leader or a manager, but knowing when to be which? James had recently been promoted to manage a team of 50 at a well-established textile company. With his structured mindset…
Have you ever looked around at work and wondered why some people move ahead faster than others, even when they don’t seem to work as hard? Perhaps you’ve seen someone who’s always on time and delivers good results, but still…
Imagine spending weeks on a hiring process from writing the job description, posting the advert, going through piles of CVs, to sitting in hours of interviews, and finally hiring someone only for things to remain the same or get worse….
Let’s be real. You didn’t start 2025 without a plan.You had clear goals and knew what you wanted your team to achieve. But now, Quarter One is over, and the results don’t match the effort. You’ve done everything right. Called…
You’ve recently been promoted to Supervisor, and the excitement is real. Congratulations are pouring in, and your LinkedIn notifications are flooding nonstop. But when Monday arrives, reality sets in… A team member shows up late. Another misses a key deadline….
Pauline Kamau had built a solid career. For 10 years, she thrived as a Senior Project Manager. She led teams, managed donor-funded projects, and changed lives. She was good at what she did really good. But one day, it all…
Most of the time, recruitment is seen as a transactional process where jobs are posted, CVs are reviewed, interviews are conducted, and finally, people are hired. But for Mary Wanjiku, recruitment is much more than that. It’s about changing lives,…
Do you ever feel like your to-do list is running your life? You start the day with a plan, but by lunchtime, you’re drowning in emails, last-minute requests, and tasks your team could have handled. You barely have time for…
Have you ever lost your train of thought during an interview? Many candidates face thischallenge, and it can change the outcome of the hiring process. Recently, we worked with a client in the NGO sector who needed to fill an…
Do you ever feel like your boss is the hardest part of your job? Maybe they never appreciate your hard work, no matter how much effort you put in. They ignore your ideas, making you feel invisible, or give you…
Imagine landing interviews with ease and confidence! Many job seekers experience the frustration of sending out numerous CVs without receiving any responses. If this resonates with you, keep reading. Let’s delve into some common challenges that might be holding you…
At CSS, we think that the hiring process is about matching talented people with the right opportunity, not just about filling jobs for the sake of it. We are pleased to introduce Alice Muthoni, a committed recruiter with a wide…