Refining Customer Service Skills: Vilcom Networks Ltd 2nd Regional Customer Service Training

Are you looking for ways to empower your customer service teams to provide exceptional service? Investing in practical customer service training is a strategic decision that can significantly impact your business’s success. Equipping your team with the necessary skills and knowledge can empower them to provide exceptional customer care, fostering loyalty, satisfaction, and a positive brand reputation.

Today’s customers have high expectations. They have more choices than ever before and know they have the power. To keep customers satisfied, businesses are moving from customer care to customer service to customer experience to now customer obsession.

This means putting the customer first in everything you do, from how you design your products and services to how you interact with customers daily. It also means being proactive and solving problems before customers even realize they have them.

This shift requires a change in mindset and improved customer-focused behavioral skills.

Last week, we facilitated a two-day Workshop for Vilcom Networks Ltd, one of the fast-growing ISP Companies in Nairobi, Central Rift, and North Rift. This was the second regional Customer Experience Training whose objective was anchored on the IBRO model. This CRM model, coined by Kate and Robert D. Kestenbaum in the 1980s, focuses on how to identify and qualify new leads, how to build relationships with customers, how to serve the existing customer base to reduce the churn rate, and how to learn from customers who have exited the business.

The Ibros model is a comprehensive approach to customer service that covers all aspects of the customer journey. It is based on the belief that customer service is essential to business success.

We are grateful to Vilcom Networks Ltd for choosing us as their business partner.

If you want to enhance your customer service team’s skills and performance, sign up for our customer service training. We’ll tailor our solution to your specific needs. For more information, please get in touch with us at events@corporatestaffing.co.ke.