By Selipha Kihagi
Most people experience difficulties when explaining about themselves in a job interview. Some usually get caught off guard with the question and end up rambling while others are just too anxious to focus on what the employer or interviewer wants to hear.
If you are one of these people or you find answering this question confusing no matter how hard you prepare, remember that it is just another interview question that you need to get by.
What The Interviewer Expects From This Question
If you are scheduled for a Customer service job interview, then it means you have already impressed them with your CV and Cover Letter when you applied for the position. Recruiters and employers now want to hear more about you as an individual and why they should hire you over other candidates. For this reason, it is important that you prepare well and to do this you will need to satisfy their curiosity.
So how do you do this? First identify that the interviewer wants to be impressed to consider you the best fit and that the question is open-ended, meaning that you can start from anywhere you are most comfortable. Also know that the interviewer wants to hear about your strengths and see how they relate to the job at hand, so focus on explaining how good you are. The question is a good way to market your skills and ability.
How Do You Best Answer The Question?
As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills.
Think about your strengths, what skills are you good at? Also, how well do you handle conflict? (Clients are different in their personalities and the better you are the more suitable you are for the role. Can you manage multiple tasks simultaneously? Once you have established your expertise and matched it to the requirements of the job, you can then structure your answer and practice it over and over. Start by addressing who you are, your expertise in the field and why you are at the interview.
An example answer to the ‘Tell me about yourself’ question
“I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. In my current position at company X, I have developed and utilized various skills to help achieve results and contribute to the company’s productivity.
I have also won several awards for my exceptional performance in solving customer problems and forming new customer relations that resulted in a 20% increase in sales.
Although I love my job, I feel I am now ready for further growth in a more challenging role at a company that values customer relations, and this position meets those exact needs.”
Attributing your results in the form of numbers or percentage shows employers just how good you are in your job and is a surefire way of creating a lasting good impression. Focus on selling yourself to employers when answering this question and everything else will fall into place.
Do you have a question you would want addressed? Leave a comment.