IT Jobs In Kenya.
Department: Operations,
Reporting to: CEO,
Gross Salary: Ksh 70k – 100k,
Our client in the retail industry is seeking to hire a Head of Operations who will handle Customer relationship management between the Company and key partners Safaricom PLC and coordination of Head office operations.
Responsibilities:
- Manage partner relationships; with Safaricom/Carl care and follow up on agreed deliverables in our engagements.
- Formulate and implement business strategies for constantly improving sub agents performance
- Coordinate smooth operations of the department personnel
- Trouble shooting and resolving risks and failures within the department in a timely manner.
- Conduct quality control of the different functions of the operations department
- Provide periodic (weekly/monthly/quarterly) reports to be used for decision making by the management team in regards to operational matters. Liaise with HR in recruitment of departmental personnel
- Train and review performance of departmental personnel Safaricom business debt management
- Conduct weekly visits to GEA branches and sub agents assess performance of operations; take action to resolve challenges and provide weekly reports. Holding briefs with management on Safaricom business trends
- Continuous improvement of mpesa sub agents performance Meeting partnership objectives of our key partnerships Good customer relationship with Mpesa sub agents
- Efficiently run operations department with few to no errors.
- Working Circumstances and equipment
- Office environment with use of computers and phones
- Field visits transport allowance provided
- Direct Reports: Drivers, Procurement team, Smartphone Repair Technicians.
Qualifications:
- Bachelor’s degree in business, computer science, or a related field.
- Minimum of 5 years’ experience managing operations or in a similar role.
- Experience in the retail Industry is an added advantage.
- Knowledge of business functions.
- Solid knowledge of data analytics.
- Strong mathematical literacy.
- Excellent organizational and leadership qualities.
- A strategic thinker.
How to Apply
If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Head of Operations – Retail) to vacancies@corporatestaffing.co.ke before 15th Oct 2023