IT Jobs In Kenya.

Department: Operations,
Reporting to: CEO,
Gross Salary: Ksh 70k – 100k,

Our client in the retail industry is seeking to hire a Head of Operations who will handle Customer relationship management between the Company and key partners Safaricom PLC and coordination of Head office operations.

Responsibilities:

  • Manage partner relationships; with Safaricom/Carl care and follow up on agreed deliverables in our engagements.
  • Formulate and implement business strategies for constantly improving sub agents performance
  • Coordinate smooth operations of the department personnel
  • Trouble shooting and resolving risks and failures within the department in a timely manner.
  • Conduct quality control of the different functions of the operations department
  • Provide periodic (weekly/monthly/quarterly) reports to be used for decision making by the management team in regards to operational matters. Liaise with HR in recruitment of departmental personnel
  • Train and review performance of departmental personnel Safaricom business debt management
  • Conduct weekly visits to GEA branches and sub agents assess performance of operations; take action to resolve challenges and provide weekly reports. Holding briefs with management on Safaricom business trends
  • Continuous improvement of mpesa sub agents performance Meeting partnership objectives of our key partnerships Good customer relationship with Mpesa sub agents
  • Efficiently run operations department with few to no errors.
  • Working Circumstances and equipment
  • Office environment with use of computers and phones
  • Field visits transport allowance provided
  • Direct Reports: Drivers, Procurement team, Smartphone Repair Technicians.

Qualifications:

  • Bachelor’s degree in business, computer science, or a related field.
  • Minimum of 5 years’ experience managing operations or in a similar role.
  • Experience in the retail Industry is an added advantage.
  • Knowledge of business functions.
  • Solid knowledge of data analytics.
  • Strong mathematical literacy.
  • Excellent organizational and leadership qualities.
  • A strategic thinker.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Head of Operations – Retail) to vacancies@corporatestaffing.co.ke before 15th Oct 2023