Looking for the latest customer service jobs in Kenya? Corporate Staffing, a leading HR and Recruitment firm in Kenya, connects customer service professionals with top employers across the country. Whether you are a recent graduate or an experienced professional, we have customer service jobs to match your qualifications, experience, and career aspirations.
Browse the latest customer service vacancies below and apply for roles that align with your skills and career goals.
Advertise Your Job With Us. Reach Over 500,000 Qualified Kenyans In Our Database.
Reach qualified candidates faster with our targeted job advertising service. We help you reach the right talent. Advertise Your Job Here.
Register Your CV With Us. Get notified whenever we have a job that suits. Its FREE. Register Your CV Today.
I met Joy, a waitress in one of the restaurants where I and my friend used to go for lunch. The way she welcomed us and how she took our orders was a clear indication that she had effective customer…
“I am not in the customer service department but sometimes I interact with clients. Do I really need customer service skills? If yes, which skills should I develop for me to be effective when handling customers?” This was an email…
“I am planning to start a side hustle as an events manager but how will I ensure that I increase productivity and overcome the challenges?” This is a question that was raised by Nancy during the events management training. If…
Dan worked as a videographer in one of the well-established companies. He spent most of his free time interacting with customers as well as handling their concerns. His boss saw great potential in him as he interacted face-to-face with clients…
Is it possible to start a career without experience? Yes, a journey of hundred miles starts with one stride same case to a career of 10 years’ experience starts with little or no experience. Breaking into the events planning industry…
Have you ever encountered an upset customer? How did you handle the situation? We went to a restaurant last week and gave out our orders. It was over the lunch break and 30 minutes later, we were not served. We…
Are you a team player, an effective communicator, a highly organized, efficient, and people person who is keen on the details? Why not consider a career in events planning and management? I know of professionals who fail to follow their…
Jack is a customer service representative in one of the online shops in Nairobi. Last month, he received an email from a customer who was claiming that the shirt he had bought from them got torn while he was trying…
Last month, I had a conversation with my friend, an events planner who was claiming that one of the challenges in the industry is having clients who want free services. I know this is common especially when friends, relatives and…
Rose is set to join college in the next few months. Since she comes from a family of teachers. She is in a dilemma because her ultimate dream is to own a company that plans and manages events.’ I love…
Have you ever visited a place with a lot of expectations that were not met? Last year, I saw great items that were sold online and since their captions were impressive, I decided to pay a visit because most of…
If you want to increase word-of-mouth referrals from your customers, what will you do? Perhaps, improve your customer service. Last week, I met a friend who worked in a well-established company. The reputation of the company was tainted and many…
Did you know that the number one reason why customers leave is because they feel like you don’t care about them? But, how can you show them that you care? By providing excellent customer service. Last week, we visited a…
Have you ever experienced great customer service when you bought an item or used a service? How was the experience after? Did you refer your friends and colleagues? Probably you informed two or more people about the experience! Research shows…
Did you know that customers are likely to pay 13% to 18% for luxury and indulgence services if they receive good customer service? On the other hand, they would react if they experience bad customer service by posting on social…
We know that when breaking into a new career, you need the experience to get a job, but on the other hand, you need a job to gain experience. This is tricky if you’re planning to kick start your career…
The first impression counts in everything! Front office managers are the first point of contact in the company and they should have the relevant knowledge and attitude for them lead effectively from the front. The way they attend to the…
Looking for a job in front office management but don’t know where to start? With the tough economy and competitive job market, some companies still hire for these positions since they are essential part of the company. Front office executives…
The customer is always right! This is a common phrase we hear when handling customer-related issues but to be honest are they always right? Many customers may drive you mad but no matter the case, you will have to care…
This is the festive season and parties and events are the talk of the day! With the rising of entertainment and scope of entertainment, food, and themes during the events, the demand for event managers mounts every day. Event management…
“If you don’t know where you’re going, any road will get you there” Customer service excellence is a journey because there are no magic buttons or shortcuts. It is achieved with a long-term approach and commitment. In every journey,…
Securing a job in events management is competitive just like other industries. Everyone has to start from somewhere and there are various things you can do to get your way to a career in events management. With every journey, what…
Are you looking for a job in customer service? Working in customer service allows you to talk face-to-face with customers, solve problems, and help other people. In addition, you’re contributing to your employer’s bottom line and overall brand image by…
People think that professional fate is in someone else’s hands. You find people who did the same course as you but are much more ahead of you! You think that they are luckier than you but the truth is that…
Do you recall the telephone game? One message was passed through many people in line but at the end, the message would be different. Communication is an important aspect of our life and sometimes when we send a message, it…
Are you tired of applying for job after job and getting nowhere? What is the probability of you getting a job through LinkedIn? On the face of it, LinkedIn may simply seem like an online CV – but on a…
What can you do to improve your relationship with customers? The answer is simple: Improve your customer service. The customer is always king and if they are unhappy with your customer service skills, you will lose them. Research indicates that…
What can you do to increase word-of-mouth referrals? Though often overlooked, the answer lies in improving your customer service. Customer service is the most powerful competitive differentiator. Giving customers an outstanding experience is one thing that remains constant. To make…
It is said that job searching is a job on its own – a job that only pays when you finally land the job you are targeting. When Pius Mwenda lost his job after the company he was working for…
Are you frustrated by the lack of feedback from applications you have made in the past? As a job seeker, this can be quite tough, especially when you don’t know where the problem is. Japheth Mwangi has been subscribed to…
Research shows that if a customer receives good customer service, then he/she will tell two or three people. However, if he or she experiences poor service, he/she will tell 10 to 12 others! Most businesses are driven by word of…
Have you ever experienced poor customer service? Did you go ahead to buy the products or services? Customer satisfaction is the key measure to business success because a happy customer leads to profit. Are you working in the customer service…
How many job applications have you made and received no response from the potential employers? You will agree with me that applying for jobs is not a walk in the park. It has been made even harder with the ongoing…
In most companies, training usually revolves around customer service staff since they are the face of the organization. Customer service concerns the activities before, during, and after the customer accepts to buy a service or product. Customer service training is,…
What perception do you have about recruitment firms? Could it be what is holding you from applying for certain jobs? Joyce Juma had always known about Corporate Staffing, but always hesitated to apply for a job because of what she…
When you work in sales, the number one priority is to find new ways to increase revenue. To do this, you need to sell more, which, in turn, means you need more clients. As a result, you’ll often get so…
It doesn’t matter how great your product is: If your customer service is poor, people will complain about it, and you’ll lose customers. The good news: It’s not impossible to turn things around. Transforming your customer service from mediocre to…
By Perminus Wainaina Last week, I was interviewing professionals for an HR role. Lorna was the last interviewee. At the end of the interview, I asked her if she had any questions she wanted to ask. “I just wanted to…
Customer service as we know it is rapidly evolving. Part of building a career in customer service is elevating yourself while in the profession. Whether you’re just starting out in customer service or you’ve been doing it for years, there’s…
They say that your experience is what, many times, gets you that job. But what happens when your experience is what causes you not to get a job? Grace Gikonyo lost her job at the peak of the pandemic last…