The customer is always right!
This is a common phrase we hear when handling customer-related issues but to be honest are they always right?
Many customers may drive you mad but no matter the case, you will have to care about them and provide great customer service.
The main motive behind enhancing customer service is to retain customers and make them return after their first purchase because poor customer service makes 80% of customers not come back.
Having excellent customer service skills influences the reputation of the business, makes customers happy and recommends others to your business.
You may be having great products but if your customer service is poor, then you will lose your customers.
So, how can you ensure that every customer has a great experience?
Here are 7 ways:
1. Be Proactively Helpful
For you to deliver excellent customer service, you should go the extra mile. This means that you should anticipate the needs of customers before they articulate them.
Customers will always come back if they feel that they are valued.
2. Know Your Product
It is important to have extensive knowledge of your product and show how the product will benefit the customers.
Help customers get the most out of their purchase and feel the value of their money by giving them recommendations that will solve their problems using new features and services.
3. Maintain A Positive Attitude
Having a positive attitude goes a long way in providing excellent customer service. A positive attitude changes negative customer experience to positive.
Your attitude is reflected in your language and tone because most customer service interactions are not face-to-face.
4. Build Your Customer Service Skills Through Training
Equipping yourself with customer service skills will help you deliver a consistent customer experience and solve inquiries more efficiently.
5. Creatively Problem-Solve
There will always be a problem to solve hence you should thrive in solving problems. Have creative ways to solve problems and fix the issue as soon as possible. Responding to customers’ inquiries is a cornerstone of good customer service.
6. Personalize Your Service
Customers want better human service and they feel that they may get angry if not treated as humans. To create a personalized customer experience, you should have information about the clients which includes personal details. Research shows that 72% of customers share their experience with 6 other people therefore if you build trust, you will get high customer service retention and new customers.
7. Listen To Customer Feedback And Be Proactive
Focusing on the product forgetting about customers is one of the worst mistakes. Have customers’ opinions and find out if customers are satisfied.
Business should be built on delivering excellent customer service because when it comes to purchasing, excellent customer service cannot be overestimated. It may be hard to earn customers’ loyalty but providing excellent customer service is the best way to earn it. Be keen when attending to customers’ concerns and admit when you make a mistake and admit it and take responsibility.
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