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Customer Engagement Officer Job HF Group
Customer Engagement Officer Job
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Responsibilities
- Conducting customer research and customer feedback management – NPS, CSAT, Exit interview calls etc.
- Conduct customer Life-Cycle Management i.e.
- Onboarding, tools acquisition, channel utilization etc.
- Engage customers in the defined customer lifecycle milestones within defined periods e.g. after 1-week guide customers on products that match their transaction before, week 2 – advice customer on properties on sale etc.
- Outbound calling (birthdays, anniversary, care calls, product utilization etc.)
- Churn management (understanding reasons for potential churn and advising business on the same).
- Engaging customers with failed transactions.
- Engaging customers with incomplete account opening.
- Engage inactive customers as defined from time to time.
Qualifications
Academic & Professional Qualification
- Bachelor’s Degree from a recognized University.
Experience
- At least 2 years working experience in a Customer service role preferably in the hospitality or banking sector
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How to Apply
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