Are you looking for customer experience jobs in Kenya? Here is a listing of the latest customer experience jobs today. For more details, click on the titles below for the current customer experience jobs.
Medical Jobs, Equity Afia Jobs. Responsible for managing front desk operations, welcoming and assisting patients and visitors, scheduling appointments, handling enquiries, supporting patient flow, and providing general administrative support. Requires a Diploma in Front Office Administration, Business Administration, Health Records, or an equivalent qualification, with at least two years’ experience….
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Customer Service Jobs, AA Kenya Jobs. Customer Experience Advocates manage inquiries, resolve service issues, gather customer feedback, and support client retention, requires a Customer Service/Business Degree and 2+ years customer service experience. Job Summary; Reporting to the Branch Team Leader, the position holder will manage customer relations and interactions through…
Customer Service Jobs, AA Kenya Jobs. Customer Experience Advocates manage inquiries, resolve service issues, gather customer feedback, and support client retention, requires a Customer Service/Business Degree and 2+ years customer service experience. Job Summary; Reporting to the Branch Team Leader, the position holder will manage customer relations and interactions through…
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Customer Service Jobs, Limuru Country Club Jobs Key Responsibilities How to Apply Send your CV, Cover Letter, Certificates & Testimonials to: recruitment@limurucountryclub.co.ke
Customer Service Jobs, M-KOPA Solar Jobs. Retail Customer Experience Agent – Mobility handles customer inquiries, resolves product issues, and supports mobility product operations, requires a College Diploma and 1+ years customer service experience. We are looking for a Retail Customer Experience Agent – Mobility to serve as the technical and product knowledge…
Customer Service Jobs, M-KOPA Solar Jobs. Retail Customer Experience Agent – Mobility handles customer inquiries, resolves product issues, and supports mobility product operations, requires a College Diploma and 1+ years customer service experience. We are looking for a Retail Customer Experience Agent – Mobility to serve as the technical and product knowledge…
Customer Service Jobs, M-KOPA Solar Jobs. Retail Customer Experience Agent – Mobility handles customer inquiries, resolves product issues, and supports mobility product operations, requires a College Diploma and 1+ years customer service experience. We are looking for a Retail Customer Experience Agent – Mobility to serve as the technical and product knowledge…
Customer Service Jobs. Premier Hospital Jobs. Customer Experience Officer supporting customer service delivery and managing patient flow and enquiries, requiring a Diploma in Front Office Operations or Hospitality Management with 2-3 years experience in a customer-facing role, in a healthcare environment, on-site role. About The Role MINIMUM REQUIREMENTS / QUALIFICATIONS…
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Job Summary To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details. Job Purpose:…
Communication Jobs, AIC Kijabe Hospital Jobs. Responsible for receiving and managing patient feedback, resolving customer concerns, coordinating with hospital teams, conducting satisfaction surveys, monitoring service issues, and preparing reports on customer experience. Requires a degree in Communication, Public Relations, Marketing, or a related field, with at least three years’ customer-facing…
Customer Service Jobs. Oasis Healthcare Jobs. Customer Experience Intern supporting patient engagement and feedback collection, requiring a Bachelor’s degree in Customer Experience or related field with graduation within the last 2 years, in a healthcare environment, on-site role in Kisii. Overall Responsibility Key Responsibilities: Job Qualifications & Skills How to…
Customer Service Jobs. Oasis Healthcare Jobs. Customer Experience Intern supporting patient engagement and feedback collection, requiring a Bachelor’s degree in Customer Experience or related field with graduation within the last 2 years, in a healthcare environment, on-site role in Kitui. Overall Responsibility Key Responsibilities: Job Qualifications & Skills How to…
Customer Service Jobs. Oasis Healthcare Jobs. Customer Experience Intern supporting patient engagement and feedback collection, requiring a Bachelor’s degree in Customer Experience or related field with graduation within the last 2 years, in a healthcare environment, on-site role in Keroka. Overall Responsibility Key Responsibilities: Job Qualifications & Skills How to…
Customer Service Jobs. Oasis Healthcare Jobs. Customer Experience Intern supporting patient engagement and feedback collection, requiring a Bachelor’s degree in Customer Experience or related field with graduation within the last 2 years, in a healthcare environment, on-site role in Ngong. Overall Responsibility Key Responsibilities: Job Qualifications & Skills How to…
Customer Service Jobs. Oasis Healthcare Jobs. Customer Experience Intern supporting patient engagement and feedback collection, requiring a Bachelor’s degree in Customer Experience or related field with graduation within the last 2 years, in a healthcare environment, on-site role in Busia. Overall Responsibility Key Responsibilities: Job Qualifications & Skills How to…
Communication Jobs. Valley Hospital Jobs. Responsible for leading customer experience initiatives and ensure exceptional patient satisfaction across the hospital. The role is based in Nakuru and experience leadership role is required This role is responsible for overseeing and enhancing the overall patient experience throughout the patient journey by leading customer…
Job Purpose Reporting to the Marketing Officer, the role supports the development and implementation of digital marketing activities that enhance the Sacco’s online visibility, engagement and reputation through creative digital campaigns, relevant content and data-driven communication initiatives. The role combines digital marketing execution with customer experience responsibilities, including managing digital…
This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via email, chat, and/or phone calls. Key Responsibilities Qualifications & Experience How to Apply Click Here to Apply
Purpose of the Position The BCEO plays a critical support role in ensuring seamless branch operations, compliance, and superior customer experience. The role bridges operational efficiency with customer satisfaction by ensuring accuracy in processing, compliance with internal controls, and timely resolution of customer queries. Key Responsibilities Customer Service & Experience…
Key Responsibilities Daily Responsibilities How to Apply Click here to apply
Key Responsibilities Qualifications & Experience How to Apply Click Here to Apply
Job Purpose Statement To lead NCBA Group’s enterprise Service Excellence function as the strategic authority for customer experience governance, service quality assurance, customer insights, complaints governance, service culture, risk oversight, and continuous improvement across all customer touchpoints. The role ensures customer experience is managed as an enterprise priority through effective…
Reference: HELB/021 Grade: 9 Key Responsibilities Successful candidates will support HELB customers through its Contact Centre and other service channels. Responsibilities include: How to Apply Application Email: acxofficer@helb.co.ke Qualified applicants should prepare the following documents: Applicants should clearly quote the job title and reference number of the position they are applying for on both the cover…
Reference: HELB/017 Grade: 5 Key Responsibilities The officer will lead HELB’s digital and creative communication activities, including How to Apply Application Email: pcxdcs@helb.co.ke Qualified applicants should prepare the following documents: Applicants should clearly quote the job title and reference number of the position they are applying for on both the cover letter and envelope….
Required Qualifications & Skills How to Apply Click Here to Apply
Key Responsibilities Customer Support & Communication Case Management Customer Experience Reporting & Documentation Cross-functional Collaboration Continuous Improvement Qualifications Education Technical Knowledge Experience & Skills How to Apply Click here to apply
Customer Service Jobs, SBM Bank Jobs. Looking for a customer service job in Kenya? SBM Bank is hiring a General Manager, Customer Experience, skilled in customer service strategy, journey mapping, and service delivery excellence. Job Purpose The job holder will drive customer-centricity awareness and a “customer first” culture; manage the…
Looking for an IT job in Kenya? KCB Bank is hiring an Applications Specialist – Customer Experience Systems skilled in CRM management, system administration, IT support, and workflow optimization Key Responsibilities: Minimum Position Qualification Requirements How to Apply Click here to apply
Job Summary Job Description Key Accountabilities/Deliverables/Outcome Voice of the customer Review & Management – 50% Stakeholder Engagement and Management – 30% Customer Experience Management – 20% Role/person specification Qualification Experience and Skills How to Apply Click here to apply
Summary of the Role Duties and Responsibilities BURN Ambassador Skills and Experience How to Apply Click here to apply
Customer Service Jobs, Absa Bank Jobs. Job Summary To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please…
Quality Control Jobs, Mogo Finance Jobs. Role Overview & Job Description Purpose of the Role The Quality Analyst Manager (AI & Customer Experience) is a strategic leadership role responsible for driving quality assurance excellence across customer interactions handled by both human agents and AI-powered systems. The role combines people leadership,…
Customer Service Jobs. Vivo Fashion Group Jobs Job Purpose The Customer Experience Lead is the operational leader of the Vivo team responsible for the day-to-day experience Vivo customers receive across all touchpoints: retail stores, call centre, email, WhatsApp and social. This role translates strategy set by the Head of Retail…
Customer Service Jobs. Mawingu Jobs Role Summary Reporting to the Group Customer Experience Lead, this role is responsible for driving service excellence in line with the Group CX strategy across all customer touchpoints and channels, including the contact centre, social media, retention and digital sales, and customer operations teams. The…
Customer Service Jobs, BURN Jobs. Summary of the Role The employee will ensure delivery of high-quality customer service within Customer Experience. This position is responsible for designing, implementing, and overseeing quality assurance programs to enhance the skills and performance of all call center agents.The ideal candidate should possess a strong…
Customer Service Jobs, Equity Bank Jobs. Role Purpose The Contact Centre Agent is responsible for delivering consistent, high quality customer service across multiple service channels. The role serves as a key customer touchpoint, managing inquiries, service requests, and complaints relating to the Bank’s products and services. The role holder is…
Banking Jobs. Gulf African Bank Jobs Purpose of the role Your leadership will directly influence: Key Responsibilities Customer Experience Strategy & Culture End-to-End Service Delivery Oversight Business Growth & Customer Insights Performance Management & Reporting Governance, Risk & Compliance Leadership & People Development Qualifications Core Competencies How to Apply Click…
Quality Control Jobs, Thunes Jobs. The Partner Quality Specialist plays a key role in protecting customer trust and revenue by strengthening the quality and reliability of our payout ecosystem. Sitting within the QCC team, this role focuses on identifying where and why issues occur, driving fast resolution, and implementing sustainable operational and…
Communication Jobs, Equity Bank Jobs. The Role Purpose Responsible for creating, implementing, and evaluating communication strategies to ensure effective and consistent messaging both internally and externally. The role is essential in maintaining a positive image of the bank, fostering strong relationships with stakeholders, and effectively conveying the bank’s mission, values,…
Customer Service Jobs. Moko Home + Living Jobs Moko Home + Living is looking for a Senior Officer, Customer Experience to join the team at MoKo.If you love creating amazing customer experiences, leading teams, and using data to improve how things work, this could be a great fit for you. Responsibilities…