Principal Customer Experience Officer – Digital & Creative Services Job HELB Nairobi, Kenya

Job Title: Principal Customer Experience Officer – Digital & Creative Services
Date Posted: 11/08/2026
Job Type: Full Time
Job Level: Middle
Employer: HELB
Industry: Communication
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 01/09/2026
Summary: Communication Jobs. HELB Jobs. Looking for a customer experience officer job in Kenya? HELB is recruiting a Principal Customer Experience Officer. Proficiency in creative design, brand management, and event coordination is required.

Reference: HELB/017 Grade: 5

The officer will lead HELB’s digital and creative communication activities, including

  • Developing artistic and creative concepts.
  • Designing corporate branding materials.
  • Coordinating institutional events.
  • Managing creative and editorial projects.
  • Monitoring productivity of creative activities.
  • Developing and reviewing work schedules.
  • Ensuring consistency of HELB’s brand across communication materials.

Application Email: pcxdcs@helb.co.ke

Qualified applicants should prepare the following documents:

  • Application letter
  • Updated Curriculum Vitae (CV)
  • Certified copies of academic certificates
  • Certified copies of professional certificates
  • Copy of National ID or passport
  • Relevant testimonials

Applicants should clearly quote the job title and reference number of the position they are applying for on both the cover letter and envelope.

Hard-copy applications should be addressed to:

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 – 00400
Nairobi, Kenya

Applicants should also submit soft-copy applications to the dedicated email address indicated for each position.

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