Safaricom Care Desk Representatives – Matuu Job GEA

Customer Service Jobs. GEA Jobs.

This position is reserved for applicants who already possess Safaricom Care Desk training. As the frontline representatives of Safaricom services at GEA’s Matuu branch, the Safaricom Care Desk Representatives will play a specialized role in supporting customers with telecom-related queries and services.

Key responsibilities include:

• Assisting customers with Safaricom services, including SIM card registration, replacements, and upgrades.
• Supporting M-Pesa services, including troubleshooting issues and ensuring compliance with transaction guidelines.
• Educating customers on Safaricom products, bundles, offers, and digital services.
• Handling customer complaints related to Safaricom services and ensuring resolution in line with set protocols.
• Ensuring accurate data entry and record-keeping when processing customer requests.
• Coordinating with Safaricom’s support systems for escalated customer service needs.
• Promoting Safaricom services within the branch to increase awareness and uptake among customers.
• Upholding confidentiality and data protection standards when handling customer information.

This role requires precision, professionalism, and a deep understanding of Safaricom services. Candidates who have completed the required Safaricom Care Desk training will be well-positioned to excel in this position.

How to Apply

GEA invites all interested candidates who meet the criteria of the above roles to submit their applications. Applicants should prepare a CV alongside a handwritten application letter. Submissions can be delivered to any of the company’s branches or sent via email to hr@gea.co.ke. Applicants must clearly state their preferred town for initial placement in their application.

The deadline for submission is the 20th of August, 2025. Applications will be reviewed on a rolling basis, meaning early submission is encouraged. Only shortlisted candidates will be contacted for the next stage of the recruitment process.