Customer Support Executive Job Metrics Management

Customer Service Jobs. Metrics Management Jobs.

We are seeking a Customer Service Executive to join our team in the internet services industry. The ideal candidate will be responsible for delivering exceptional customer support to both residential and commercial clients, ensuring prompt resolution of issues and a high level of satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, offering accurate information and assistance.
• Handle customer complaints and service requests promptly and professionally.
• Guide customers through troubleshooting and resolving common internet service issues.
• Collaborate with technical teams to resolve complex problems.
• Build and maintain strong customer relationships.
• Maintain accurate records of customer interactions and prepare regular service reports.
• Assist with administrative tasks such as scheduling service appointments.

Qualifications & Requirements:

• Certificate or Diploma in Business Administration, Customer Service, or related field.
• 1–2 years’ experience in customer service, preferably in telecommunications or internet services.
• Strong communication, problem-solving, and conflict-resolution skills.
• High level of professionalism, integrity, and customer focus.
• Ability to work under pressure, multitask, and manage time effectively.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.

Additional Information:

• Candidates should be residing in or near the Kikuyu/Gitaru/Kabete/Wangige areas, or be willing to relocate.
• Available to start immediately.

How to Apply:

Send your CV and a brief cover letter to hr@metricsmanagement.co.ke by 13th August 2025 with the subject line “Customer Service Executive”.