Call Centre Intern Job Umba
Customer Service Jobs, Umba Jobs.
Job Summary
We are seeking proactive and results-driven Call Center Interns to join our team. This role combines new customer acquisition and customer relationship management to drive growth and enhance customer satisfaction You will play a key role in engaging potential and existing customers, ensuring they receive outstanding service while meeting sales and retention targets.
Key Responsibilities
- Make outbound calls to potential customers from provided leads.
- Present and clearly explain the Stock Loan Product and its terms.
- Convert prospects into active borrowers and guide them through onboarding.
- Maintain and update a daily sales pipeline report.
- Gather and share market insights and customer feedback with the product team.
- Make follow-up calls to existing borrowers to ensure timely repayments.
- Promote repeat borrowing and upsell products where applicable.
- Address customer queries or escalate them to relevant departments.
- Conduct periodic satisfaction checks and record feedback.
- Monitor customer engagement and flag potential churn risks.
Requirements
- Diploma or Degree (completed or in progress) in Business, Marketing, Finance, or related field.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and customer-oriented mindset.
- Ability to work in a fast-paced, target-driven environment.
- Basic computer skills (MS Office, CRM systems an added advantage).
- Prior sales or customer service experience is an added advantage but not mandatory.
How to Apply
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