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Applications Support Engineer Job Network International
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As an Application Production Support Engineer, you will be responsible for monitoring and maintaining the health of our applications, responding to incidents, and ensuring the smooth functioning of the systems. You will work under the supervision of senior engineers and gain hands-on experience in application support.
Responsibilities
Key Responsibilities:
- Monitor application performance and system health.
- Respond to and resolve basic technical issues and incidents.
- Assist in application deployments and updates.
- Document incident resolutions.
- Collaborate with cross-functional teams to address application issues.
- Participate in shift rotation for after-hours support.
- Participate in on-call rotation for after-hours support.
- Pro-actively providing solutions to improve availability / stability and to decrease number of the incidents.
- Ensure timely escalations on complex / urgent issues.
Qualifications
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field Basic understanding of application support and IT infrastructure.
- Familiarity with monitoring tools and ticketing systems.
- Strong problem-solving / analytical and communication skills.
- Ability to work in a team environment and learn quickly.
- Basic Knowledge of card business.
- Basic understandings of payment schemes and transaction flow.
- Basic sql and pl/sql understanding.
- Familiar with basic way4 modules e.g accounting scheme, service pack, tariffs.
- Basic programming skills e.g python and java.
- Good analytical skills.
- Understanding of card issuing and acquiring business.
- Understanding of authorizations and iso 8583 dialects.
- Basic operating system knowledge e.g linux commands.
- Basic knowledge of database languages like sql.
- Should be able to communicate technical details in a business language.
- Should be able to grasp and understand process flows quickly.
- Good issue ownership attitude and follow up.
How to Apply
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