Scheduler Job Solvo Global

Admin Jobs. Solvo Global Jobs

Key Responsibilities

• Answer incoming calls and inquiries in a professional and courteous manner.
• Communicate with clients and caregivers to evaluate service quality and address concerns.
• Serve as liaison between caregivers and office leadership.
• Schedule and coordinate caregiver assignments based on availability and client needs.
• Respond promptly to client requests for schedule changes or caregiver preferences.
• Receive and process referrals accurately and efficiently.
• Assist with inside sales by providing information to prospective clients.
• Maintain accurate caregiver records and documentation in scheduling systems.
• Monitor telephony systems and ensure compliance with company standards.
• Perform on-call duties outside normal office hours as needed.
• Support disciplinary actions and document appropriately.
• Uphold company vision, mission, and core values in all interactions.
• Contribute to a positive new hire experience through effective caregiver-client matching.
• Perform other administrative tasks and duties as assigned.

Requirements

• Must: 1–2 years of experience in scheduling or coordination roles.
• Strong problem-solving and decision-making abilities.
• Independent thinker with the ability to bring new ideas and solutions.
• Excellent verbal and written communication in English, with near-native fluency.
• Ability to multitask and work under pressure in a high-functioning office environment.
• Strong organizational and time management skills.
• Proficiency in basic office software.
• Availability for on-call duties outside regular hours.
• Dependable, professional, and committed to delivering exceptional service.
• Preferred: Experience in home care scheduling. Familiarity with EVV systems such as HHA Exchange, Sandata, or Caretime.

How to Apply

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