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Job Summary
Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement including implementing measures to increase employee morale, motivation and satisfaction, while reducing turnover (e.g., employee engagement surveys, work lifestyle programs, on-boarding programs, diversity and inclusion programs and training, etc.)
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Job Details
- Coaching managers and employees through the performance management process
- Serve as the primary HR contact for assigned departments/business units.
- Understand business goals and workforce needs; translate them into HR solutions.
- Support and resolve employee relations issues in compliance with company policies and labor laws.
- Managing employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.)
- Conducting training sessions for managers to improve employee relations and people skills.
- HR-specific communications (e.g., employment terms and conditions, company codes of conduct, workforce reductions, etc.)
- Partner with L&D to coordinate training opportunities.
- Ensure HR practices comply with labor laws and internal HR policies.
- Educate employees and managers on HR policies and best practices.
- Prepare HR dashboards and metrics (attrition, headcount, performance ratings, engagement data).
- Conduct trend analyses to support strategic HR decisions.
- Support engagement and wellness initiatives.
- Contribute to HR transformation, systems implementation, and process improvement initiatives.
Educational Qualifications and Professional Qualifications
- Degree in Human Resources, Business Administration, Psychology, or related field.
- HR certifications (PHR, SHRM-CP, CIPD Level 3/5) preferred.
- Must be a registered Member of IHRM
Total Experience & Relevant Experience
- Minimum 2–5 years of HR generalist or HRBP experience
- Call Centre /BPO experience is an added advantage or experience from the service & hospitality sector and have managed at least 250 plus employees.
Minimum Functional Skills / Competencies Required
- Strong knowledge of HR laws and regulations.
- Good working knowledge of Excel
- Excellent interpersonal, communication, and stakeholder-management skills.
- Data-driven decision-making and proficiency in HRIS systems.
- Ability to manage multiple priorities with high attention to detail
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How to Apply
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