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Customer Experience Intern Job Jubilee Insurance
Insurance Jobs. Jubilee Insurance Jobs
Role Purpose
The Customer Experience Intern is responsible for supporting the delivery of exceptional service to clients across all touchpoints by enhancing the end-to-end customer journey. This role focuses on resolving client queries, providing accurate and timely information, and ensuring high levels of customer satisfaction. The incumbent will serve as the voice of the customer within the organization, driving improvements in service delivery, retention, and brand loyalty through proactive engagement,
personalized support, and continuous process enhancement.
Main Responsibilities
Strategy
- Support the implementation of the customer experience strategy to enhance brand perception and client satisfaction.
- Provide insights and feedback to support the development of service delivery improvement plans.
- Assist in driving customer-centric initiatives in alignment with organizational goals.
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Functional
- Handle client inquiries via phone, email, social media, and walk-ins in a professional and timely manner.
- Provide detailed and accurate information about Jubilee products, services, and processes.
- Monitor and track customer complaints and service requests to resolution using CRM systems.
- Escalate complex issues while ensuring timely follow-up and feedback to clients.
- Coordinate with internal teams to ensure smooth client experiences across departments.
- Generate service reports and recommend improvements based on recurring client feedback.
Classified as Non-Business
- Educate clients on self-service tools and investment product benefits to promote client empowerment.
Corporate Governance
- Ensure adherence to internal policies, client confidentiality, and regulatory guidelines.
- Maintain accurate records of client interactions in line with audit and compliance requirements.
- Implement internal service-level agreements and client communication standards.
People and Culture
- Promote a culture of client-centricity and service excellence across the organization.
- Embody Jubilees values of integrity, professionalism, and respect in all client engagements.
- Collaborate with team members to drive positive team dynamics and knowledge sharing
Academic Qualifications and Relevant Experience
- Bachelor’s Degree in Business Administration, Marketing, Finance, Economics, or a related field.
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How to Apply
If you are qualified and seeking an exciting new challenge, please apply via recruitment@jubileekenya.com quoting the Job Reference Number and Position by
4th March 2026.
Only shortlisted candidates will be contacted.
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