Shop Assistants – Nairobi Job GEA

Customer Service Jobs. GEA Jobs.

The Shop Assistant role in Nairobi mirrors the responsibilities outlined for other locations but comes with the added complexity of operating in Kenya’s capital city. Nairobi shops serve a wide demographic of customers, including both individual buyers and corporate clients.

Key responsibilities include:

• Greeting customers warmly and supporting them in navigating available product ranges.
• Demonstrating product features and ensuring customers understand how to use them effectively.
• Assisting customers in comparing product options and making informed purchasing decisions.
• Managing product displays, ensuring they are visually attractive and strategically arranged.
• Handling point-of-sale operations, ensuring accuracy in cash handling and digital payments.
• Supporting branch management with inventory monitoring and reporting.
• Handling after-sales support queries and ensuring customers receive prompt assistance.
• Coordinating with other shop assistants and technicians to provide seamless customer service.
• Participating in marketing and promotional activities within the branch to boost sales performance.

This position requires flexibility, strong communication skills, and a commitment to providing exceptional service to a diverse customer base.

How to Apply

GEA invites all interested candidates who meet the criteria of the above roles to submit their applications. Applicants should prepare a CV alongside a handwritten application letter. Submissions can be delivered to any of the company’s branches or sent via email to hr@gea.co.ke. Applicants must clearly state their preferred town for initial placement in their application.

The deadline for submission is the 20th of August, 2025. Applications will be reviewed on a rolling basis, meaning early submission is encouraged. Only shortlisted candidates will be contacted for the next stage of the recruitment process.