Senior Experience & Engagement Specialist Job CloudFactory
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Role Summary
The Senior Experience and Engagement Specialist is part of CloudFactory’s Organizational Development (OD) team, whose mission is to unlock potential by building capabilities and fostering a thriving culture, enabling CloudFactory to achieve exceptional performance and long-term organizational health.
This role will support the design, delivery, and continuous improvement of CloudFactory’s experience and engagement programs for Core and Cloud teams. Operate under general direction to execute engagement activities, collect insights, and coordinate initiatives that foster belonging, recognition, and alignment with CloudFactory’s Culture Code. Provide hands-on assistance to the Experience & Engagement Principal in ensuring programs run smoothly and contribute to organizational health and client outcomes.
Responsibilities:
Program Support & Coordination
- Assist in the planning and delivery of engagement activities (e.g., Toli programs, Sprout sessions, recognition initiatives, CSP projects)
- Coordinate logistics for surveys, team events, and cultural rituals to ensure smooth execution
- Support scheduling, communications, and follow-up actions for engagement programs
Employee Listening & Feedback
- Administer Core and Cloud Your Say and pulse surveys, ensuring accurate deployment and data collection
- Support the synthesis of survey insights and prepare draft reports/recommendations
- Track participation in engagement initiatives and flag trends or areas needing improvement
Communication & Collaboration
- Draft and circulate communications related to engagement programs, policies, and events
- Act as a point of contact for employee queries related to engagement or participation
- Maintain clear records, dashboards, and reporting templates for leadership updates
Policy & Process Support
- Partner with the People and Communications teams to ensure clear dissemination of policies
- Monitor adherence to cultural practices and InfoSec training requirements, escalating gaps
- Contribute ideas for improving processes, tools, and templates
Team Contribution & Growth
- Provide support to colleagues and guidance to peers where needed
- Actively participate in team meetings and contribute constructive feedback
- Take ownership of personal development goals, applying new skills to enhance contribution
Requirements
Education
Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Communications, Psychology, or a related field
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