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SAHL Banking Cluster Manager -Nyanza Job KCB Bank
Banking Jobs, KCB Bank Jobs.
Key Responsibilities:
Sahl Banking Business Strategy & Development
- Work with assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential.
- Monitor and analyze product performance metrics across branches and recommend improvement actions.
- Partner with Business Functions within the assigned cluster to provide excellent customer relationship management to Sahl Banking customers.
Operational Support & Service Excellence
- Provide operational & compliance guidance and support to branch staff on Sahl banking procedures, policies, and systems.
- Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.
- Facilitate feedback from branches and customers to improve Sahl products and service delivery.
- Implement appropriate relationship and customers management tools across the cluster.
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Shariah Compliance & Governance
- Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.
- Support internal reviews and audits by providing operational and compliance information as required.
Training, Awareness & Staff Development
- Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.
- Conduct training and refresher sessions to strengthen staff competence in offering Sahl products and services.
- Promote a culture of ethical and Shariah-compliant banking across the cluster.
Stakeholder Engagement & Coordination
- Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution.
- Support marketing and community outreach programs to promote Sahl banking awareness and growth.
Reporting & Performance Tracking
- Prepare and submit cluster performance reports, highlighting achievements, challenges, and recommendations.
- Track and report customer feedback, operational risks, and compliance matters to the Sahl Product Support Manager.
Minimum Position Qualification Requirements
Academic & Professional
Education
- Bachelor’s Degree: University degree RQ
- Professional Qualifications: Islamic Banking Certification RQ
- Master’s Degree in any business-related AA
Total Minimum Experience Required: 5
Minimum No of Years
- Islamic Banking 5 RQ
- Relationship & Portfolio Management 3 RQ
- Sales Management 3 RQ
- Stakeholder Management 2 RQ
- Credit Operations 3 DE
- Banking operations 2 DE
- People Management 1 RQ
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How to Apply
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