IT Support Specialist (Consultant) Job Planate

IT Jobs. Planate Jobs

Position Overview:

As an IT Support Specialist, you will support the organization by ensuring the smooth operation of IT systems and infrastructure across all departments. Your role includes providing technical support, maintaining hardware and software systems, managing networks, and ensuring cybersecurity compliance to enhance overall operational efficiency.

Key Responsibilities:

• Install, configure, support, and troubleshoot company computers, laptops, mobile devices, and authorised peripheral equipment to ensure smooth operations.
• Provide Level 2 technical support to end-users by diagnosing and resolving hardware, software, and network issues in a timely manner, minimizing system downtime.
• Administer IT systems including Office 365 (email and distribution lists), Active Directory (user accounts and access control), SharePoint, and web services.
• Monitor, maintain, and support IT infrastructure including servers, networks, and workstations to ensure optimal performance and availability.
• Install and manage endpoint security solutions (antivirus, antimalware, and related tools) and implement corrective actions to mitigate vulnerabilities and risks.
• Troubleshoot network connectivity issues in LAN/WAN environments and ensure reliable access to systems and services across all locations.
• Perform system maintenance, hardware repairs, upgrades, and preventive checks to improve service reliability and reduce downtime.
• Manage IT asset inventory, maintain accurate records, and ensure compliance with asset tracking and audit requirements.
• Conduct secure data wiping of devices and ensure proper handling, packaging, and recovery of company equipment.
• Monitor service tickets, document incidents, and maintain accurate records of issues and resolutions using a support tracking system.
• Identify recurring technical issues, implement improvement plans, and contribute to continuous process optimization.
• Provide user training and awareness on IT usage, cybersecurity practices, and system applications to improve organizational efficiency.
• Assist in planned maintenance activities, including quarterly support to remote sites, ensuring consistent service delivery across locations.
• Collaborate with internal teams and stakeholders to meet departmental and organizational goals.
• Ensure compliance with cybersecurity frameworks and organizational IT policies, including data protection and privacy requirements.
• Support additional IT-related tasks and responsibilities as assigned.

Skills and Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience in IT support, system administration, or helpdesk operations.
• Strong knowledge of hardware, software, networking, and operating systems (Windows environment).
• Experience with Office 365, Active Directory, and network troubleshooting.
• Familiarity with cybersecurity principles, endpoint protection tools, and data privacy practices.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills, with the ability to support both technical and non-technical users.
• Ability to work independently, prioritize tasks, and manage multiple issues effectively.
• Experience with ticketing systems and IT documentation practices.
• High level of integrity and ability to handle sensitive information with confidentiality.

How to Apply:

Send your resume to recruitment.pmgafl@planate.com .
Applications will be reviewed on a rolling basis.
Deadline: End of day, May 30th, 2026.