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IT Support Officer NGO Job WEL
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The IT Support Officer will be responsible for ensuring the effective operation, maintenance, and security of WEL’s information technology systems. The role provides day-to-day technical support to staff, supports programmatic and administrative operations through reliable IT services, and ensures compliance with organizational policies, data protection standards, and donor requirements.
Key Responsibilities:
The IT Support Officer will provide technical support and ensure the smooth operation of IT systems to enable efficient and secure organizational performance. Key responsibilities include:
- Providing timely first- and second-level IT support by troubleshooting hardware, software, and connectivity issues.
- Installing, configuring, and maintaining computers, printers, and other office IT equipment.
- Supporting staff in the effective use of email systems, office applications, and collaboration tools.
- Managing user access by setting up accounts for new staff and disabling access during exit processes.
- Monitoring and maintaining office networks, internet connectivity, and shared systems.
- Performing routine system updates, antivirus checks, and basic cybersecurity measures.
Qualifications:
- Diploma in Information Technology, Computer Science, or a related field is required.
- Relevant IT certifications are an added advantage.
- Strong knowledge of computer hardware, Windows operating systems, and office productivity applications
- Demonstrable experience supporting Microsoft 365, Google Workspace, or similar platforms
- Basic understanding of networking, internet connectivity, and troubleshooting
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How to Apply:
Please submit your CV (maximum 3 pages) and a cover letter, stating your salary expectations, in PDF format, along with any other supporting documents, to recruitment@wel.or.ke.
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