Front Office Manager Job KU

Front Office Manager Job

Duties and Responsibilities:

• Resolve guest complains promptly and courteously, maintain accurate room status information, and ensure all guest requests are handled promptly and efficiently.
• Maintain guest records, lost and found records and other hotel information including rates, brochures, company profile and upselling hotel offers
• Oversee clients’ payments for bookings and other hotel products and services, prepare monthly reports and budgets, monitor room revenue and occupancy, and enforce cash handling policies.
• Maintain working relationships with all departments, attend management meetings, relay information to appropriate personnel, and ensure smooth shift transitions.
• Conduct meetings, on-the-job training, cross-train, and evaluate the performance of front office staff. Maintain high grooming standards and professionalism of front office staff.
• Ensure implementation of hotel policies and standards, handling emergencies, conduct regular audits, and maintain key control.
• Reinforce standards of excellence and promote Team NCBH culture while maintaining high levels of cleanliness within the front office area
• Liaise with necessary departments for events, special requests, repeat guests and VIP arrivals. Liaise with Guest Relations Office for timely delivery of guest messages and packages
• Schedule drivers for hotel shuttle services and internal operations. In liaison with Maintenance Manager, ensure that all the vehicles are in good running condition
• Act as the Duty Manager and attend to any other duty as assigned by the General Manager

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Qualification & Experience:

• Bachelor’s Degree in Hospitality Management, Institutional Management or any other equivalent qualification. Master’s Degree in a relevant area will be an added advantage.
• At least 2 years of related experience, in a similar position in a 3 – 5 star rated hotel preferably with supervisory experience.
• Excellent communication, interpersonal skills, organization and time management. A foreign language will be an added advantage.
• Knowledge on Opera and Oracle Hospitality Suite 8

Other requirements:

• Attention to details
• Ability to create new and maximize existing resources by analyzing the hotels’ needs
• Excellent verbal and written skills
• Produce results in a fast paced environment by adapting and implementing new strategies
• Team oriented leader who motivates members to exceed expectations
• Customer care skills
• Demonstrate outstanding professional competence and administrative ability in the management of front office staff

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How to Apply

TERMS OF SERVICE:

The terms of service include Basic salary, house allowance, commuting allowance and medical insurance/cover
Applicants should provide full details of educational and professional qualification, work experience, present post and salary, applicant’s telephone number and e-mail address.
Copies of certificates and testimonials should also be enclosed giving the names and addresses of three (3) referees who are conversant with the applicant’s competence in area of specialization.
Applicants and Referees should write directly to:

Deputy Vice-Chancellor (Administration & Finance)

Kenyatta University

P.O. BOX 43844 – 00100

NAIROBI

Applications and letters from the referees should be received not later than, 13th June, 2024

Kenyatta University is an equal opportunity employer and canvassing will lead to automatic disqualification.

Women and persons with disability are encouraged to apply.

Only shortlisted candidates will be contacted.