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Franchise Operations Admin Job
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Company/client overview:
A rapidly expanding franchise business provides comprehensive headquarters support to franchisees across multiple locations. Experiencing significant growth, the company is modernizing its technology stack with cutting-edge franchise management systems, creating new opportunities for operational excellence and franchisee success.
You’ll play a crucial role in supporting franchise operations during a pivotal growth phase, working directly with an experienced headquarters operations team to ensure franchisees receive exceptional support. This is an opportunity to make a meaningful impact on franchise success while gaining experience with specialized CRM and franchise management systems. You’ll help streamline administrative processes that directly contribute to business growth and franchisee satisfaction.
Responsibilities:
- Create and manage franchisee accounts and data within membership management systems
- Migrate critical franchisee documentation and records into FranConnect franchise management platform (training provided)
- Provide administrative support to address operational needs across the franchise network
- Collaborate with the headquarters operations team to ensure seamless franchisee support delivery
- Handle backend CRM setup and configuration tasks for optimal system performance
- Assist franchisees with administrative needs through centralized support processes
- Maintain accurate data management and organizational systems for franchise operations
- Support system transitions and process improvements during the company’s growth phase
Requirements
- Proven administrative assistant experience, preferably with international clients
- Strong CRM experience, particularly with backend setup and configuration
- Ability to quickly learn new software systems and adapt to evolving processes
- Excellent organizational and data management skills
- Ability to work independently while collaborating effectively with remote teams
- Experience with membership management systems – Hapana Core, MindBody, or similar platforms is a must
- It helps if: You have previous experience supporting franchise or multi-location businesses
How to Apply
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