Customer Service Representative – Temp Job KWAL
Customer Service Jobs, Kenya Wine Agencies Jobs.
Are you an ambitious customer service professional ready to take the next big step in your career?
Do you thrive in a fast-paced environment and enjoy delivering exceptional customer experiences?
Join our dynamic FMCG team and grow your skills at the heart of supply chain and customer service within KWAL!
Must Read>>>Why Your “Basic” CV Is Costing You Senior Roles
What You Will Do
- Process and validate customer orders across omni‑channel platforms (phone, email…).
- Coordinate with Logistics, Sales, and Planning to ensure fast and accurate deliveries.
- Track orders proactively and communicate updates to customers.
- Resolve customer inquiries and complaints professionally and efficiently.
- Identify cross‑sell and upsell opportunities and share insights with Sales.
- Support Voice of Customer (VoC) programs and help improve NPS scores.
- Maintain accurate records of customer interactions and transactions.
- Use data dashboards and KPIs to support service improvements.
What You Bring
- Bachelor’s Degree in Business Administration, Management or related field.
- At least 2 years of experience in customer service, order management, or a similar role in FMCG or related industries.
- Strong communication and relationship‑building skills.
- Tech‑savvy with experience using MS Office, ERP or customer service systems.
- Analytical thinker with a problem‑solving mindset.
- A team player with emotional intelligence, curiosity, and a willingness to grow.
Must Read>>>Interview gone wrong? Here are 3 strong ways to recover it
How to Apply
🎯 Before You Apply for This Job…
This job will attract 1000+ applicants.
Many qualified professionals will miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Contact Rose, our client service manager, and together with our recruiters she will review your CV and show you exactly how to improve it for the job you are targeting.
Don’t just apply. 👉 Click Here & Get Your CV Customised
Is your AI CV not getting you interviews? Click Here For Professional CV Writing Service
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