Customer Experience Agent Job Baki Beauty Nairobi, Kenya
Baki Beauty is seeking a professional, empathetic and solutions-driven Customer Experience Agent to join its team. The successful candidate will be responsible for supporting customers, responding to inquiries and ensuring clients receive a positive experience when interacting with the brand.Jobs
Requirements
Applicants should meet the following requirements:
- Previous experience in customer experience or customer service.
- Call centre experience will be an added advantage.
- Ability to perform effectively in a fast-paced environment.
- Professional and empathetic approach when dealing with customers.
- Strong communication and problem-solving skills.
- Ability to understand customer concerns and provide suitable solutions.
- Availability to start immediately.
Key Responsibilities
- Responding to customer inquiries through the company’s communication channels.
- Providing accurate information about products, services and customer orders.
- Handling customer complaints professionally and providing timely solutions.
- Following up on unresolved customer concerns.
- Maintaining clear and accurate records of customer interactions.
- Escalating complex customer issues to the relevant department.
- Building positive relationships with customers through professional service.
- Supporting the company in improving the overall customer experience.
How to Apply
Interested and qualified candidates should send their CV to:Business Services
Email: hr@baki.co.ke
Use “Customer Experience Agent Application” as the email subject.
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