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Customer Care & Debt Collection Agent (Smartphone Financing) Job Mogo Finance
Customer Care and Debt Collection Agent (Smartphone Financing) Job. Customer Service Jobs in Kenya
What You Will Do
- Welcome calls to new customers
- Early-stage debt collection (reminders and follow-ups)
- Ongoing customer support through call, WhatsApp, and other channels
- Assist in onboarding and training new team members as the product scales
- Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
- Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
- Collaborate with the CRM teams to improve customer interaction flows
Read More>>>How One CV Redesign Tripled Sarah’s Interview Rate
What You Need
- Minimum 1 years’ experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
- Strong communication skills in English and Swahili
- Experience working with CRM tools and call center systems
- Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
- Strong organizational skills and attention to detail
- Added Advantage:
- Experience supporting financing or credit-based products
- Background in launching or supporting new business units
Read More>>>How One CV Redesign Tripled Sarah’s Interview Rate
How to Apply
🚨 Before You Apply for This Job…Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
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