Chat Agent Job Kilimall
Customer Service Jobs. Kilimall Jobs
Job Responsibilities
Handle Live chat Tickets
- Respond promptly and professionally to customer inquiries via live chat. Provide accurate information, resolve issues, and escalate complex cases as needed.
WhatsApp chats
- Engage with customers via WhatsApp, offering real-time assistance and support aligning with the company’s customer service standards.
Customer issue follow Up
- Provide timely updates to customers on the status of their queries and take ownership of unresolved issues by following up with customers until resolution is achieved.
Attaining the required Customer satisfaction rate.
- Deliver service that meets or exceeds the required customer satisfaction rate as measured by feedback surveys and internal performance metrics.
Attain daily clearance and response rate below 3min
- Maintain an average first-response time of under 3 minutes across all communication channels (live chat and WhatsApp) and complete clearance of pending tickets daily.
Requirements
- Degree or diploma in a Business related Course
- Experience in a similar role; Previous experience in a similar role involving live chats.
- Good Customer Service Skills: Ability to provide excellent service by understanding customer needs, offering timely solutions, and maintaining a positive, professional demeanor
- Good communication skills: Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
- Problem solving skill: Ability to quickly analyze customer issues, identify the root cause, and provide effective solutions.
How to Apply
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “CUSTOMER SERVICE” by 12th September 2025.
Please state your current and expected remuneration in your CV.
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