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Camp Manager (Front of House) Job
Purpose
To ensure a world-class guest experience by leading and improving standards in luxury hospitality, client service and front-facing operations in a conservation-focused environment. Uphold the company’s heritage, sustainability ethos and commitment to excellence through highly personalised service delivery.
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Duties and Responsibilities
- Oversee the full guest experience from arrival to departure
- Supervise front-facing staff, training and performance reviews
- Maintain and elevate service, housekeeping and food & Camp beverage standards
- Implement feedback systems and respond to guest needs proactively
- Coordinate guest experiences, special moments and daily offerings
- Liaise with reservations and ensure accurate guest information is shared
- Uphold cultural, ecological and conservation values during guest interactions
- Act as the primary host and brand ambassador for the camp
- Proficient in google workspace
- Perform any other job that may be assigned to you from time to time.
Key Deliverables
- Monthly Guest Satisfaction Summary & Camp Trends
- Service Team Performance Reports
- Incident and Complaints Register with Resolution Tracking
- Training logs and SOP adherence for hospitality staff
- Guest experience innovation proposals
- Spa and shop performance reports
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How to Apply
🚨 Before You Apply for This Job…Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
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