BYD Sales Coordinator Job CFAO Motors

Sales & Marketing Jobs. CFAO Motors Jobs

Key Reponsibilities

Operational Responsibilities

• Answer all customer calls and enquiries
• Attend to all enquiries on tender promptly and accurately for enhanced customer satisfaction.
• Management of records for the department i.e. warranty documents, demo vehicles agreements, client feedback reports on demo, clients’ vehicles files, showroom keys & accessories record.
• Create a file (both soft and hard copy) for every vehicle delivered gathering the key documents as indicated on the sales SOP.
• Follow-up on new vehicle (BYD) registration, vehicle accessories and logbooks dispatch to customer.
• Custodian of all spare keys and logbooks
• Effectively manage and report on stock reports, stock reconciliations, managing vehicle movements from Bond/GLC, handling stock discrepancies & reconciliation of accessories that come with the car. Receive vehicles from GLC and keep the required documents.
• Adhere to the FIFO system and verify required payment received when allocating BYD models except where an approval is given.
• Prepare timely quotations for branches, dealers & agents, and accurate sales reports to enhance efficiency and effectiveness in the sales process;
• Regularly update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
• Follow up with customers on warranty booklets to ensure full compliance with CFAO Mobility guidelines on warranty management;
• Fixing and scheduling maintenance appointments for customers
• Requisition for stationery to ensure minimal disruptions to business operations due to stock outs;
• Archive records for the department to ensure records are kept in a safe manner, and are easy to retrieve when required for decision making purposes
• Custodian of the Fleet Register (logbooks & keys) to monitor movement and maintain accountability.
• In a Teamwork mindset, be available for any task out of this scope & that can be done during the working hours to support any other departments to support the BYD Team

Qualifications

• Minimum level of academic and professional qualification required to perform effectively in the role
• Degree in a business-related field from a recognized university.
• Minimum level of experience required to perform effectively in the role
• 4 years of experience in administration or in a relevant position from a reputable organization.

How to Apply

Click here to apply