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Business Manager Job Dorbe-Leit
Customer Service Jobs. Dorbe-Leit Solutions Limited Jobs
Key Responsibilities:
Strategic Lead Generation & Sales Growth:
- Develop, implement, and oversee comprehensive lead generation strategies for the business unit, including marketing campaigns, partnerships, and community outreach initiatives.
- Analyse lead sources and conversion rates to continuously optimize lead generation efforts.
- Collaborate with the Sales Team to set lead generation targets and ensure a consistent pipeline of qualified prospects.
- Identify and pursue new market segments or channels for lead acquisition.
- Monitor the effectiveness of various lead generation activities and adjust strategies as needed.
Strategic Planning & Performance Management:
- Develop and implement strategic plans to achieve and exceed monthly and annual sales targets.
- Set individual and team KPIs for sales and technical staff, monitor performance closely, and provide regular feedback and coaching.
- Analyse sales and installation data to identify trends, areas for improvement, and opportunities for growth.
- Conduct regular performance reviews and implement development plans for team members.
Financial Management & Profitability:
- Oversee all financial aspects of the business unit, including revenue generation, cost control, and budget management.
- Analyse profit and loss (P&L) statements to identify areas of inefficiency and implement corrective actions.
- Approve expenditures and manage operational costs to maximize profitability.
- Prepare and present financial reports to senior management.
Inventory & Asset Management:
- Ensure accurate tracking and management of all inventory (products, kits, spare parts) to prevent stockouts or overstocking.
- Implement robust inventory control procedures, conduct regular stock counts, and reconcile physical stock with system records.
- Manage asset allocation and maintenance for operational efficiency.
Stakeholder & Relationship Management:
- Act as the primary liaison between the business unit and external stakeholders, including accountants, lawyers, suppliers, and regulatory bodies.
- Ensure compliance with all legal and regulatory requirements.
- Build and maintain strong, productive relationships with all key stakeholders to support business operations and growth.
Operational Excellence:
- Optimize operational processes to enhance efficiency and customer satisfaction.
- Ensure a safe and productive working environment for all staff.
Address customer complaints and escalations effectively and professionally
Qualifications
At least 10 years in middle/senior management as a commercial and customer experience expert within the technology sector.
How to Apply
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