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Analyst – Enterprise Systems Support Job Safaricom
Analyst – Enterprise Systems Support Job. IT Jobs In Kenya
Reporting to the Manager – Enterprise Systems Support (ESS), the role holder will be responsible for providing expert second-line functional and technical support for Oracle Enterprise Resource Planning (ERP) systems (on-premises and cloud-based), Identity Management Systems, and other internal enterprise applications. The Analyst will ensure data and application availability, system integrity, and timely escalation of issues, while also participating in testing, documentation, and the implementation of new technologies
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Key Responsibilities
- Health and Safety: Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in every aspect of your work. Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.
- Provide second-line support for Oracle ERP modules (on-premises and Fusion Cloud), SailPoint Identity, and other business-critical applications.
- Deliver first-line support for additional internal systems within the ESS team’s jurisdiction.
- Proactively monitor application performance and availability, ensuring 99% system uptime.
- Test new and upgraded applications and services prior to deployment; coordinate user acceptance testing (UAT) with the Business Analyst.
- Escalate complex issues to vendors and source specialized expertise when necessary.
- Ensure 95% data availability and integrity across ESS-managed systems.
- Maintain up-to-date system documentation, with version control and biannual updates in line with ITIL standards.
- Implement and enforce application policies and procedures for consistent system governance.
- Collaborate closely with other IT teams to support business continuity and optimal system operations.
- Contribute to the successful rollout of backend upgrades and enhancements with minimal disruption to users.
Qualifications and skills
- Bachelor’s degree in computer science, Information Technology or a related discipline.
- Certification in Oracle, ITIL, or Identity and Access Management (IAM) tools is an added advantage.
- 3–5 years of experience in ERP systems support, preferably with Oracle (both on-prem and cloud).
- Strong understanding of identity management platforms such as SailPoint.
- Proven ability to diagnose technical issues and provide timely resolutions.
- Experience with system documentation, testing, and change management practices.
- Familiarity with application monitoring and support tools.
- Strong interpersonal and communication skills with a service-oriented mindset.
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How to Apply
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