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Service Desk Administrator Job Sybyl
IT Jobs. Sybyl Jobs
Key Responsibilities
- Effectively manage customer expectations – that their issues are resolved in a reasonable and agreed-upon timeframe.
- Serve as a communication channel between customers and Sybyl.
- Identify and pursue service improvement initiatives for service delivery.
- Ensure that all processes used by the service desk are thoroughly followed.
- Coordinate and manage all relevant stakeholders, including: engineers, customers, and other teams that are involved in service delivery operations.
- Able to do documentation, including review of SLAs and system health check/maintenance reports.
Qualifications
- The ability to manage people effectively.
- The ability to effectively lead meetings both physical and online
- Basic knowledge and understanding of Sybyl services offerings
- Knowledge and understanding of best practices for service management
- Open-minded, curious to understand and learn new perspectives
- The ability to manage time effectively.
How to Apply
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