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Scheduler /CSM Job Solvo Global
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Job Description
We are seeking a Scheduler / Client Service Manager (CSM) to coordinate reliable home care services for our clients. This role oversees caregiver scheduling, client service coordination, service stability monitoring, and accurate documentation. The CSM ensures shifts are covered, caregiver-client relationships remain stable, and services meet agency standards. Strong operational judgment, communication skills, and multitasking ability are essential.
Key Responsibilities
- Manage client schedules and caregiver assignments.
- Respond to call-offs and arrange coverage.
- Communicate updates with clients and caregivers.
- Monitor open shifts and maintain caregiver continuity.
- Address client concerns and escalate issues when needed.
- Track authorizations to prevent overages.
- Maintain documentation in WellSky for payroll and billing accuracy.
- Participate in on-call rotation to resolve after-hours service issues.
How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews – not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
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Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose & our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed by our recruiters today.