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Operations & Growth Associate Job
Sales Jobs. Coveted Human Resource Services Ltd Jobs
We are seeking a proactive and hands-on Operations & Growth Associate to support the smooth running of operations while driving new client growth. This role combines operations management, staffing, and business development – ideal for a mid-level professional looking to grow into a leadership role.
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Key Responsibilities
Business Growth & Client Acquisition
- Drive sales by reaching out to new clients (corporates, residential estates, offices)
- Support marketing initiatives (WhatsApp groups, Facebook, referrals, partnerships)
- Track leads, conversions, and customer feedback
- Prepare weekly growth reports with recommendations
Operations Management
- Oversee day-to-day scheduling of staff for bookings
- Act as point of contact for clients during and after service delivery
- Monitor service quality and collect feedback
- Ensure supplies, uniforms, and equipment availability
People & Process Support
- Hire, onboard, and train new staff
- Facilitate refresher training for staff
- Supervise staff on assignments
- Support financial tracking and reconciliations
- Document and refine processes
Key Performance Indicators (KPIs)
- Growth: Deliver 20% increase in bookings within 6 months
- Customer Retention: Achieve at least 85% repeat business rate
- Operational Efficiency: Maintain 95% on-time job completion, reduce complaints by 30%
- Staffing & Training: 100% onboarding within timelines, quarterly refresher training
Qualifications & Experience
- 2–4 years in operations, administration, or business development
- Experience in cleaning, hospitality, or service industry preferred
- Strong HR skills in recruitment, onboarding, and training
- Excellent communication and client management skills
- Ability to manage schedules, budgets, and small teams
- Proficiency in WhatsApp Business, Canva, Excel/Google Sheets
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How to Apply
Send Your Resume: recruit@covetedhrservices.co.ke
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