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Requirements:
- BSc/BA/KNQA
- 1 year experience in customer service
- Excellent oral and written communication skills as well as interpersonal skills; ability to work with staff at all levels
- Ability to work in a team and individually to achieve goals.
- Establish and foster positive working relationships
Main Missions :
- Attending to clients at respective posting (i.e. pass back, biometrics etc)
- Querying and ensuring applicants provide all required documents as stipulated in the checklist
- Refer unresolved applicant grievances to the designated supervisor
- Confer with applicants (by telephone or fact to face) to provide information about VISA applications
- Addressing Grievance Problems and Resolve applicants servicing
- Report Preparation
- Obtain and examine all relevant information/documents presented by applicants
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
- Maintain a clean desk/workstation always
- Maintain floor order from applicants at all-time directing the to the respective station next
- Support the provision of healthy and safe working environment through good interpersonal and team practices
- Ensure that the entire visa application process is completed within the mandated Turn Around Time
- Carry out any duties assigned by your Line Manager
How to Apply
🚨 Before You Apply for This Job… Need Help With Your CV??
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
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Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
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