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Metering Electrician -Bomet Job Browns Plantations
The job holder will be responsible for handling customer inquiries and service requests related to electricity, including prepaid and post-paid metering, billing, token purchases, and power supply issues while ensuring meter functionality, system uptime, and timely resolution of technical issues affecting customers and operations.
Key Responsibilities
- Configure, commission, and maintain prepaid and postpaid meters.
- Investigate issues such as token failures, negative balances, billing errors, and high-consumption complaints.
- Ensure accurate meter data capture, synchronization, and reporting
- Conduct site visits to install, inspect, troubleshoot, and repair metering and electrical systems.
- Resolve faults related to meter communication (e.g., wiring and power supply.
- Perform preventive maintenance to minimize downtime and service interruptions.
- Continuously monitor system performance, uptime, and meter status (online/offline).
- Identify and report anomalies such as communication failures, abnormal consumption, or system errors.
- Respond to customer queries and complaints promptly and professionally.
- Educate customers on meter usage, token processes, and basic troubleshooting steps.
- Educate customers on Health, Safety & Compliance.
- Ensure all work is carried out in compliance with safety standards and company procedures.
- Report hazards, incidents, and near-misses promptly.
- Educate users on basic troubleshooting.
- Receive, log, and track incidents related to prepaid and postpaid metering systems.
- Provide first-line support for meter faults, billing discrepancies, and communication failures.
- Monitor system uptime, meter connectivity, and server performance.
Qualifications & Experience
- Diploma in Electrical Engineering, Electronics, or a related field. Computer literate
- At least 1 year experience in basic electrical/electronic principles and operations (Basic understanding of • meter communication technologies, vending systems and meter data management platforms)
- Strong troubleshooting, analytical, and communication skills.
- Ability to work under pressure with minimum supervision
- Must be a team player
How to Apply
If you meet the requirements of this position, please submit an application clearly indicating the position you are applying for. Please attach a detailed CV containing your telephone contacts, e-mail address, names and contacts of three referees. Your application should reach us not later than 03 July 2026 and be addressed to:
Send your application and detailed CV to BEAP.HR@brownsplantations.co.ke
Only shortlisted candidates will be contacted.
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