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Driver Job Victoria Court
Job Purpose
- The Driver is responsible for the safe, timely, and professional delivery of customer orders, inter-branch transfers, and company goods while ensuring excellent customer service, compliance with safety regulations, and proper maintenance of company vehicles.
Key Responsibilities
Delivery Operations
- Deliver customer orders accurately and within the agreed timelines.
- Facilitate inter branch stock transfers and warehouse deliveries as assigned.
- Ensure all deliveries are completed with the correct documentation and customer acknowledgment.
- Maintain a minimum delivery completion and timeliness target of 95%.
Product Handling & Customer Service
- Handle furniture and other products with care during loading, transportation, and offloading to prevent damage.
- Provide professional and courteous service to customers during deliveries.
- Address customer concerns respectfully and escalate issues when necessary.
- Ensure positive customer experiences and contribute to favourable customer feedback.
Safety & Compliance
- Adhere to all traffic laws, road safety regulations, and company policies.
- Wear the required uniform and personal protective equipment (PPE) while on duty.
- Report accidents, incidents, or safety concerns immediately.
- Maintain a high safety compliance score and promote a safe working environment.
Vehicle Management
- Conduct daily vehicle inspections before and after trips.
- Maintain vehicle cleanliness and ensure the vehicle is in good working condition.
- Report mechanical issues, service requirements, and damages promptly.
- Follow assigned routes and optimize travel efficiency where possible.
- Ensure proper fuel management and support vehicle maintenance schedules.
Documentation & Reporting
- Ensure delivery notes are completed accurately and submitted promptly after each delivery.
- Obtain customer signatures and proof of delivery where required.
- Maintain accurate records of deliveries, mileage, fuel usage, and vehicle inspections.
- Submit all required reports within the stipulated timelines.
Key Performance Indicators (KPIs)
- Delivery Timeliness & Completion
- Product Handling & Customer Experience
- Safety & Policy Adherence
- Vehicle & Route Management
- Delivery Note Accuracy
Qualifications & Skills
- Valid driving license with a clean driving record.
- 5 years driving experience.
- Previous experience in furniture, logistics, or delivery operations is an added advantage.
- Driving class BC is Mandatory.
- Good communication and customer service skills.
- Ability to handle and transport furniture safely.
- Basic vehicle maintenance knowledge.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
Requirements
- Video interview required
- Aptitude test included
- Job simulation assessment
How to Apply
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