Candidates Testimonials – How C.S.S Got Me Hired
Inside Recruitment – Advice & Insights From Our Recruitment Team
Personalized Support for Your Success
Upcoming Trainings & Events
Debt Collection Officer Job Apex Collections
Credit Control Jobs. Apex Collections Africa
Company Description
Apex Collections Africa Limited provides professional receivable management solutions for both financial and commercial markets and focus on maximizing
clients’ cash flow management and credit control aspects.
Key Responsibilities
Debt Recovery and Follow-Up
- Contact customers with overdue accounts via telephone, email, or other communication channels.
- Discuss payment options with customers and negotiate repayment plans that align with company policies.
- • Follow up on missed payments and escalate issues where necessary.
Read>>>Stop Getting Ghosted: 4 CV Changes That Land Interviews
Portfolio Management
- Manage and prioritize a portfolio of delinquent accounts to ensure timely recovery.
- Analyze customer repayment trends and identify high-risk accounts for escalations.
- Monitor and track repayment progress to ensure compliance with agreed terms.
Customer Engagement
- Build professional and respectful relationships with customers to facilitate debt recovery.
- Educate customers on repayment options and the consequences of default.
- Handle customer queries, complaints, and disputes professionally and promptly.
Compliance and Risk Management
- Ensure all recovery activities comply with company policies, regulatory guidelines, and ethical standards.
- Identify and report any potential risks in the recovery process.
- Safeguard customer data and privacy in line with legal requirements.
Reporting and Documentation
- Maintain detailed records of all customer interactions, agreements, and recovery outcomes.
- Prepare and submit regular reports on portfolio performance and recovery progress.
- Update the debt recovery system with accurate and timely data.
Qualifications
- Educational Background: Certificate, Diploma or Degree from any recognized
- institution:
- Experience in debt collection, customer service, credit control or any related field.
Skills
- Strong communication and negotiation skills.
- Excellent organizational and time management abilities.
- Proficiency in CRM systems and Microsoft Office applications.
- Ability to work under pressure and meet deadlines.
Read>>>Boost Your CV in Minutes: 3 Action Word Tips That Get You Noticed
How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews – not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose & our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed by our recruiters today.