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Claims Officer Job Jubilee Insurance
Insurance Jobs. Jubilee Insurance Jobs
Job Ref. No: JLIL 408
Role Purpose
The role holder will be responsible for processing and administering corporate claims in an accurate, timely and efficient manner while ensuring compliance with policy provisions, regulatory requirements, and internal procedures. The role supports the delivery of quality claims service by handling claims registration, assessment, documentation review, customer communication, and settlement processing within agreed service level agreements. The role holder will also support customer experience initiatives through effective engagement with corporate clients, brokers, beneficiaries, and internal stakeholders while maintaining high standards of operational efficiency, accuracy, and compliance.
Qualifications
- Bachelor’s Degree in Insurance, Business Administration, Finance, or related field
- Diploma in Insurance
- Professional qualification (LOMA, CII, IIK)
- Minimum of 2–3 years of experience in insurance claims administration, preferably within Group Life.
- Experience in claims assessment, documentation review and claims processing.
- Exposure to customer service and stakeholder engagement within an insurance environment.
- Experience in handling claims queries, follow-ups and escalations.
- Familiarity with claims quality assurance, compliance and operational controls is an added advantage
How to Apply
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 25th May 2026.
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