Tourism Coordinator Job

Tourism Coordinator Job

• Reports to: Chief of Conservancy,
• Industry: NGO,
• Location: Isiolo & Meru,
• Gross Salary: Competitive,

Our client, is a Wildlife Conservancy located in Kenya, is seeking a highly motivated and experienced Tourism Coordinator.

The Tourism Coordinator serves as the operational and strategic bridge between the organisation and the five independently operated safari lodges within its ecosystem. This role is pivotal in harmonizing tourism operations, coordinating guest experiences, innovating tourism offerings, and aligning all tourism-related activities with the organisation’s conservation-focused mission. While working closely with internal departments such as Development Communications, the Tourism Coordinator ensures the delivery of immersive, conservation-aligned guest experiences that promote sustainability, community engagement, and revenue growth.

Key Responsibilities:

Tourism Coordination & Lodge Liaison

• Act as the primary liaison between the Conservancy and all partner lodges, ensuring continuous dialogue and collaboration.
• Lead the implementation of the organisation’s 2025 Tourism Management Plan.
• Facilitate structured and timely sharing of information among all tourism stakeholders.
• Coordinate joint planning and delivery of tourism events, initiatives, and experiences.

Stakeholder Engagement

• Build and maintain strong relationships with lodges, air operators, and tourism-related partners.
• Act as a central point of contact for collaborative tourism efforts.
• Ensure lodge activities align with the organisation’s values and strategic objectives.

Marketing & Storytelling

• Collaborate with the Communications Department and the lodge marketing teams to design aligned tourism campaigns.
• Support content development that reinforces the organisation’s conservation narrative.
• Represent the organisation in tourism forums and develop digital and print promotional materials.

Guest Experience Management

• Ensure high-quality, consistent, and meaningful guest experiences across all lodges.
• Develop tools to capture and integrate guest feedback for continual improvement.
• Drive initiatives that enhance visitor engagement in conservation efforts.

Tourism Product Innovation

• Spearhead the creation and enhancement of unique, conservation-centered tourism products.
• Identify new trends and opportunities to diversify tourism offerings.
• Support the development of behind-the-scenes activities and immersive experiences.

Data Analysis & Strategic Reporting

• Monitor tourism data to identify trends, gaps, and growth opportunities.
• Develop reports and recommendations to inform strategic decisions and drive occupancy.
• Any other duties as assigned.

Qualifications & Experience

• Bachelor’s degree in Tourism Management.
• Minimum of 5 years’ experience in tourism, eco-tourism, hospitality, or related fields, preferably within a conservation-focused setting.
• Demonstrated expertise in:
  • Tourism marketing and brand alignment.
  • Event management, including coordination of high-profile and behind-the-scenes tourism experiences.
  • Communication skills, both written and verbal, with the ability to convey complex conservation narratives to diverse audiences.
  • Tourism product development and innovation, especially in line with conservation and guest engagement.
  • Strong ability to manage multi-stakeholder relationships and deliver collaborative projects.