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Tour Sales Officer Job Africa Safari Trips
Tour Sales Officer Job
Job Summary
We are looking for a proactive and detail-oriented Tour Sales Officer to join our team. The Job holder will manage client interactions, ensure smooth bookings, and oversee safari experiences for our customers.
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Responsibilities
- Communicate with clients through WhatsApp, email, and calls to manage inquiries, bookings, and payments and and ensure a quick response time to client inquiries
- Prepare detailed itineraries and ensure all client requests and services are included.
- Create accurate invoices for confirmed bookings and follow up on timely payments
- Follow up with clients on safari to ensure satisfaction, promptly resolving any arising issues with accommodation or transport by coordinating with relevant departments.
- Consistently gather post-safari client feedback and handle any concerns.
- Ensure all changes in bookings or itineraries are clearly communicated to clients before and during their trips.
- Maintain a problem-free safari experience by resolving issues before they escalate to the office, ensuring a high level of client satisfaction.
- Contribute to the achievement of sales targets, measured weekly and monthly.
- Carry out additional responsibilities as assigned to meet company objectives.
Qualifications
- A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
- Proficiency in German or Spanish language is key for this position
- At least 2 years experience in the travel industry, particularly in reservations and/ or hotel bookings /reservations.
- Strong communication and client management skills.
- Experience in sales or customer service, preferably in the travel or tourism sector.
- Ability to multitask and handle multiple client requests efficiently.
- Detail-oriented and able to meet deadlines.
- Ability to work flexible hours when necessary
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How to Apply
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