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Technician – IT Operations Job Liquid Intelligent Technologies
IT Jobs. Liquid Intelligent Technologies Jobs
Main Purpose
- The primary objective of this position is to provide comprehensive, high-level technical oversight and hands-on support for both Information Technology (IT) and Operational Technology (OT) environments within the ADC facility.
- This role serves as the critical link between digital data management and the physical infrastructure required to sustain it, ensuring maximum uptime, security, and operational efficiency.
- The incumbent is responsible for the seamless delivery of IT services to end-users, encompassing hardware, networking, and server-side operating systems—while simultaneously acting as the primary custodian of site-specific critical systems.
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Key Performance Areas
IT Hardware, Software and Network Deployment
- Install and configure new IT equipment, including end user equipment and devices
- Assist with the acceptance of new IT systems, and integration between various IT systems
- Install and configure operating systems, software, software releases and changes
Critical Infrastructure Operations & Governance
- Ensure a resilient operating environment, monitor and maintain the following key operational technology platforms such as Building Management Systems (BMS),Electrical Management Systems (EMS),Physical Security Systems
- Orchestration of third-party vendors, ensuring that external service providers adhere to strict Service Level Agreements (SLAs) and safety protocols
IT and OT Monitoring & Reporting
- Monitor switches and servers for availability, and ensure that labelling is correct and current
- Carry out Backup / Restore and Disaster Recovery procedures for IT systems as and when required
- Respond to critical alerts in accordance with Operational Level Agreements (OLAs)
IT and OT Support
- Diagnose and resolve software and hardware incidents across a range of applications
- Provide first line support for users on corporate networks, including cabling, switches, and WiFi
- Monitor LAN connectivity and LAN points on the site, maintain and repair as directed
- Resolve reported incidents and clear within Operational Level Agreement (OLA) requirements
Job Requirements
- Degree in IT or Computer Systems
- Relevant IT Qualifications in Microsoft Windows Server, Linux, Unix, Storage, DHCP, Active Directory, Office 365
- Relevant IT Qualifications Network – Routing, Switching, Wireless, Security
- At least 3 years operational IT support experience
- At least 3 years experience in the IT / Telecommunications industry implementing applications, especially in the areas of Microsoft products, End User Security, Network, ITIL Services
- Knowledge of IT operational support, IT Services operations and information security and controls.
- Ability to communicate effectively with diverse range of customers
- Good customer service and communication skills
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How to Apply
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