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Technical Support Specialist – Primary Data Unit (Global) Job Genesis Analytics
Technical Support Specialist – Primary Data Unit (Global) Job. IT Jobs in Kenya
Key Responsibilities:
- Provide technical support for PDI’s suite of integrated tech tools, ensuring efficient and effective use in data intelligence projects:
- SurveyCTO: Mobile data collection
- Airtable: Relational database for project and data management
- Google Looker Studio/PowerBI: Dashboards
- Softr: Fieldwork Portals
- Stata: Data cleaning and statistical analyses
- GIS: Mapping and geospatial analysis
- Assist in the development and troubleshooting of data collection tools, backend data management systems, analytics and dashboards.
- Support the development of standards and guidelines around PDI’s suite of integrated tech tools.
- Support the development and implementation of data quality and cleaning protocols.
- Conduct training sessions and workshops to build technical capacity within the team and across the wider firm.
- Troubleshoot technical issues and provide timely solutions to ensure project timelines are met.
- Document technical support processes and maintain detailed records of issues and resolutions.
- Support the team on project implementation when required.
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Key Qualifications And Requirements:
- Integrity – as custodians of data quality for development projects, we value trust and transparency above all else.
- Master’s degree or higher in Information Technology, Computer Science, Data Science, Economics, Public Health or related fields.
- At least 3 years of experience in data-driven work (quantitative and/or qualitative) in a technical position, including: data collection and management systems, analytics and visualisation.
- Proven experience with the same or similar stack of tech tools that PDI uses:
- SurveyCTO/ODK/Kobo: Mobile data collection
- Airtable/Relational database: Relational database for project and data management
- Google Looker Studio/PowerBI: Dashboards
- Softr: Fieldwork Portals
- Stata/R/Python: Data cleaning and statistical analyses
- QGIS/ArcGIS: Mapping and geospatial analysis
- Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills, with the ability to convey technical information to non-technical audiences.
- Experience with training and capacity building initiatives is a plus.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Tech-savvy individual excited to work with new digital platforms.
- Excellent written and verbal communication in English.
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How to Apply
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