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Duties and Responsibilities
- Warmly welcome patients and visitors, provide information, directions, and offer support, particularly to anxious individuals.
- Ensure an efficient flow of patients through the department by coordinating check-ins and check-outs and notifying clinical staff of patient arrivals.
- Book, schedule, and reschedule patient appointments and procedures using the relevant hospital systems.
- Register new patients and verify/update existing demographic and insurance information in the Electronic Patient Records (EPR) or patient administration systems.
- Strictly adhere to data protection and confidentiality policies when handling sensitive patient information.
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Key Requirement Skills And Qualification
- Diploma in a business related course.
- A minimum of two years of working experience in a similar role, preferably within a busy hospital or healthcare front office/reception.
- Familiarity with Medical terminology: Knowledge of basic medical terms and procedures is often preffered.
- Experience with Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems (e.g HMIS, Medisoft, or Health Information Systems).
How to Apply
Send your PDF application documents to: hr@machakosimaging.co.ke on or before 18/1/2026
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