Shop Assistants – Mombasa Job GEA

Customer Service Jobs. GEA Jobs.

The Shop Assistants based in Mombasa will perform similar duties to those in Malindi but with the added challenge of serving a busy customer base in a vibrant commercial city. The ability to remain composed in high-traffic situations while delivering quality service will be particularly valuable in this location.

Key responsibilities include:

• Providing a welcoming shopping experience through friendly and attentive service.
• Guiding customers in product selection and providing demonstrations when needed.
• Ensuring accurate sales processing, receipt issuance, and transaction handling.
• Coordinating with the branch management team to maintain sufficient stock and arrange product displays.
• Monitoring customer feedback and addressing issues promptly to uphold customer satisfaction.
• Supporting the shop in achieving monthly sales targets by upselling and cross-selling products.
• Participating in inventory counts and maintaining accurate stock records.
• Ensuring adherence to shop policies, procedures, and safety standards.

This position offers an opportunity to work in a dynamic retail environment with diverse clientele, requiring adaptability and excellent interpersonal communication skills.

How to Apply

GEA invites all interested candidates who meet the criteria of the above roles to submit their applications. Applicants should prepare a CV alongside a handwritten application letter. Submissions can be delivered to any of the company’s branches or sent via email to hr@gea.co.ke. Applicants must clearly state their preferred town for initial placement in their application.

The deadline for submission is the 20th of August, 2025. Applications will be reviewed on a rolling basis, meaning early submission is encouraged. Only shortlisted candidates will be contacted for the next stage of the recruitment process.